Patient Services Administrator

Location: Newport, Isle of Wight
Salary: £24K to £28K per annum
Job Type: Full-Time, Permanent

Pertemps Isle of Wight is recruiting on behalf of one of our valued clients for a Patient Services Administrator to join their growing team based on the Isle of Wight.

This is an excellent opportunity for an experienced customer service professional who enjoys helping others and thrives in a fast-paced environment. The successful candidate will play a key role in supporting patients throughout their healthcare journey, ensuring exceptional service and efficient administration at every stage.

The Role
As a Patient Services Administrator, you will be the first point of contact for patients, carers, families and healthcare professionals. You will provide support via telephone, email and online communication channels, assisting with appointments, enquiries and administrative processes while delivering a high standard of customer care.

Key Responsibilities

Act as the first point of contact for patient enquiries, providing professional and responsive customer service.
Handle telephone calls, emails and online enquiries efficiently and sensitively.
Book patient appointments, assessments and ongoing treatment sessions.
Maintain accurate and up-to-date patient records and administrative documentation.
Ensure all information is handled in line with confidentiality, compliance and data protection requirements.
Escalate concerns or issues that may impact patient care or service delivery to the appropriate supervisor.
Provide clear and accurate information to patients, families and carers.
Support colleagues across the wider administration team to maintain service continuity.
Assist with the coordination of sensitive matters, including safeguarding concerns, complaints, incidents and data-related issues when required.
Contribute to the continuous improvement of patient experience and administrative processes.

About You
Essential Requirements

Minimum of 3 years' experience in a customer service, administration or support-based role.
Experience using databases and performing accurate data entry.
Strong understanding of confidentiality and the importance of handling sensitive information appropriately.
Excellent verbal and written communication skills.
Strong organisational skills with exceptional attention to detail.
Ability to manage multiple priorities and adapt to changing demands.
Empathetic approach with the ability to support individuals in potentially challenging situations.
Professional, calm and patient manner when dealing with enquiries.

Desirable Skills & Experience

Experience working in a busy, customer-facing environment.
Knowledge or experience of Salesforce or similar CRM systems.
Previous experience within healthcare, patient services or a regulated environment.

Personal Attributes
The successful candidate will be:

Friendly, approachable and professional.
A proactive team player with a positive, can-do attitude.
Flexible and adaptable in their approach to work.
Confident communicating with people at all levels.
Patient, diplomatic and compassionate.
Able to remain calm under pressure and handle sensitive situations appropriately.
Committed to delivering an excellent customer experience.

What Success Looks Like

High levels of patient, family and carer satisfaction.
Accurate and compliant patient record management.
Efficient handling of enquiries and appointment bookings.
Achievement of service targets and administrative deadlines.
Consistently professional and supportive interactions with patients and colleagues.

If you are an organised and customer-focused administrator looking for your next opportunity on the Isle of Wight, we would love to hear from you.

Apply today through Pertemps today.

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Patient Service Administrator