Job Title: Senior Warehouse Operative / Team Lead

Location: Split between Dalston (Head Office) and the Seven Sisters site

Salary: £32,000 per annum

Job Type: Full Time, Permanent

Working Hours: 37.5 hours per week, Monday to Friday, Occasional Saturday working for stocktaking purposes (this is essential)

Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education.

Please note that we are a disability-confident employer and therefore we guarantee to offer all disabled candidates that meet the minimum criteria for the role an interview.

About the Role:

The Logistics Team Lead is responsible for overseeing the end-to-end logistics and warehouse operations for both sites to ensure the timely, accurate, and efficient preparation, dispatch, and management of equipment and stock for students and clients.

The role provides leadership and operational oversight across logistics administration, dispatch management, stock control, and warehouse operations.

This is a hands-on, operational role within our tight-knit team. Unlike large-scale distribution centres, our warehouse is a compact, agile environment (max 6 people). We do not operate a fleet of vehicles; all deliveries are fully outsourced to third-party couriers.

The post holder will coordinate the work of the team to maintain a well-organised, safe, and efficient logistics function that delivers an exceptional customer experience.

The role will also drive operational improvements, monitor performance metrics, and ensure alignment between logistics, procurement, customer services, and finance teams.

Key Responsibilities:

Dispatch and Order Management Oversight

Oversee the preparation and execution of daily dispatch activities including picking, packing, and courier coordination
Ensure picking lists, delivery schedules, and shipment processes are aligned with operational capacity and deadlines
Ensure serial numbers, software licences, and equipment allocations are correctly recorded and tracked within relevant systems
Monitor dispatch performance and resolve issues impacting delivery timelines
Oversee the planning and coordination of dispatch schedules, ensuring delivery targets and service level agreements are met
Ensure orders are prepared, dispatched, and delivered accurately and on time

Warehouse and Stock Management

Take a 'boots-on-the-ground' approach to maintaining stock integrity in our compact facility, ensuring the warehouse remains organised and safe
Oversee stock placement, inventory accuracy, and warehouse layout standards across all sites
Ensure regular stock takes, cycle counts, and inventory checks are conducted to maintain stock integrity
Work closely with procurement and supply teams to manage stock levels and address replenishment requirements
Ensure warehouse teams maintain high operational standards in storage, handling, and dispatch preparation

Team Management

Lead by example, working alongside your team of 6 to ensure daily tasks are completed accurately; you will proactively manage staffing levels and redistribute workloads to maintain consistent service levels, even during busy periods
Identify any resourcing challenges and escalate these to the Senior Leadership Team (SLT) where they may impact operational performance
Conduct a weekly team meeting to support effective communication, discuss priorities, identify operational improvements, and provide short training or information updates where appropriate
Identify individual training needs within the team and ensure appropriate development opportunities are provided

Other Key aspects of the role involve:

Resolution of Exceptions and Queries
Stakeholder Engagement
Metrics Review
SOPs Review
Health and Safety

About you:

Skills and Experience:

Essential:

Strong leadership experience within logistics, warehouse operations, or supply chain management
Experience operating within a small-to-medium-sized warehouse environment
Excellent organisational and planning skills with the ability to manage multiple priorities
Strong problem-solving and operational decision-making abilities
Excellent communication and interpersonal skills
Strong attention to detail and commitment to operational accuracy
Ability to manage teams across multiple operational functions
Good understanding of warehouse operations, dispatch processes, and inventory management
Commitment to maintaining high standards of customer service
Full UK Driving Licence

Note: This is an operational, site-based role. Candidates looking for large-scale, automated, or heavy-industrial warehouse management (e.g. 50+ staff or extensive fleet management) will likely find this role too limited in scope.

Why join us:

We always make sure to take care of our team with an expanded annual leave programme and life insurance.

Additional Information:

Please note the successful candidate may be subject to a DBS check.

Please click the APPLY button to submit your CV.

Candidates with the experience or relevant job titles of; Warehouse Manager, Line Manager, Warehouse Coordinator, Warehouse Supervisor, Transport Supervisor, Stock Control Coordinator, Warehouse Team Leader may also be considered for this role.

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Senior Warehouse Operative / Team Lead