Customer Service Advisor

Warwick, Warwickshire

£26,326 + Excellent Benefits

Monday–Friday (No Weekends or shifts)

Are you passionate about delivering excellent customer service? Whether your experience comes from a customer service role, contact centre, or administration, this is an opportunity to join a supportive Customer Service team offering long-term career development and a healthy work-life balance.

The Role of a Customer Service Advisor

As a Customer Service Advisor you'll be the first point of contact for customers, providing a professional and friendly service across multiple channels. You'll work in a fast-paced, collaborative environment where your communication skills and attention to detail will make a real difference.

Key Responsibilities of a Customer Service Advisor

Handle inbound and outbound customer calls efficiently.
Respond to customer enquiries via phone, email, and live chat.
Deliver outstanding customer service and resolve queries effectively.
Accurately update customer records and maintain internal systems.
Work closely with colleagues to ensure an excellent customer experience.

What's in It for You?

Competitive salary of £26,326
Full training provided with structured career path
Private healthcare through BUPA and Medicash healthcare cash plan
Employee Assistance Programme, Life assurance and critical illness cover
Staff discounts long service awards and regular social events

What We're Looking For in a Customer Service Advisor

Excellent communication and interpersonal skills
Good keyboard skills and confidence using Microsoft Office
Strong attention to detail and a positive, team-focused attitude
The ability to commute reliably to Warwick for 830 am start

Keywords: Customer Service Advisor, Customer Support, Customer Care, Contact Centre Agent, Call Centre Advisor, Helpdesk, Customer Experience, Inbound Calls, Administration, Customer Services.

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