Administrator

Yellow Brick Mortgages • Permanent • Norwich, Norfolk, England, United Kingdom • £28k / year • 3d ago

About Us

At Yellow Brick Mortgages, we are an award-winning, independent mortgage brokerage built on great service and strong values. With over 80 mortgage advisers and 7,000+ 5-star Trustpilot reviews, we’ve helped thousands of clients find their dream homes.
We also give back, donated over £240,000 to charities and planted more than 20,000 trees to support a sustainable future.

Our admin team is at the heart of what we do, supporting both advisers and clients to make the mortgage process a smooth and stress-free as possible.

The Role

We are looking for a confident, proactive Administrator to join our growing team.
You will play a key role in helping clients get their mortgage from application to completion, working closely with our advisers, lenders, solicitors, and estate agents to keep everything on track.

This is a busy, hands-on role where no two days are the same, ideal for someone organised, accurate, and who enjoys talking to people.

What You Will Do

Act quickly on new client leads and allocate them to the right mortgage adviser
Support advisers by helping their clients through the mortgage journey
Chase updates from lenders, solicitors, and estate agents
Key in and update client details on our internal systems
Track applications and progress reports for advisers and partners
Handle everyday admin tasks like emails, spreadsheets, and calls
Help produce simple reports and support with marketing updates
Be a friendly point of contact for both advisers and clients

What We Are Looking For

Great communication skills, confident on the phone and in email
Strong attention to detail and accuracy
Good Excel and admin skills
Organised, proactive, and able to manage your own workload
A team player who enjoys helping others succeed
Financial services or mortgage admin experience is helpful but not essential

Why You Will Love Working at YBM

A fun, fast-paced, and supportive team environment
Career development and training opportunities
Extra day off for your birthday of it lands on a work day
Regular social events and team activities
Proud to support local charities and sustainability projects

Benefits:

Company events
Financial planning services
Free parking
On-site parking

Linda Trett, Business Development & Recruitment Manager

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