Customer Service Operator

Simply Solutions (Europe) Limited • Permanent • Livingston, West Lothian, Scotland, United Kingdom • £28k / year • 2d ago

Customer Service Operator

Livingston | £28,000 | Monday to Friday | Permanent

The Company

Our client is a well-established business providing planned and reactive maintenance services across the UK. They support a wide range of commercial customers, delivering high levels of service through strong customer relationships and efficient operational support.

Due to continued growth, they are looking to recruit a Customer Service Operator to join their Operations team in Livingston.

The Role

This role is ideal for someone who enjoys building relationships, coordinating work and delivering excellent customer service.

You will be responsible for managing key customer accounts, ensuring planned maintenance activities are scheduled, monitored and completed in line with agreed service levels. You'll work closely with clients, engineers and subcontractors to make sure work progresses smoothly while providing regular updates throughout.

This is a busy coordination role where organisation, communication and attention to detail are essential.

Key Responsibilities

Manage the day-to-day delivery of one or two customer accounts.
Coordinate planned maintenance visits and raise work orders.
Liaise with engineers, subcontractors and suppliers to ensure work is completed on time.
Build strong working relationships with your allocated customers.
Provide regular updates on ongoing work and outstanding jobs.
Monitor service level agreements (SLAs) and ensure contractual requirements are met.
Escalate any delays or issues where necessary.
Maintain accurate records using internal systems.
Work closely with the wider Operations team to ensure a high standard of customer service.

About You

We're looking for someone who is organised, proactive and enjoys working in a fast-paced environment.

You'll ideally have experience in a role involving service coordination, scheduling or account management, preferably within facilities management, maintenance, engineering support or a similar industry.

You'll also have:

Excellent communication and customer service skills.
Strong organisational and time management abilities.
Good IT skills, including Microsoft Office.
The ability to manage multiple priorities while maintaining attention to detail.
A positive attitude and willingness to work collaboratively

You may also be interested in these jobs

Information Management Advisor (Contractor)

Office Angels • Temporary • Edinburgh, City Of Edinburgh, Scotland, United Kingdom • £400 / day • 2d ago

Customer Services

Information Management Advisor (Contractor) Location: Edinburgh City Centre Employment Type: Contractor - min 1 year with potential to be extended Rate: £400 per day (inclusive of agency fee) Our valued client is seeking...

2d ago

Apply

Temporary Sales Administrator

Escape • Temporary • Livingston, West Lothian, Scotland, United Kingdom • £27k - £30k / year • 1w ago

Customer Services

3 Month Temporary Contract Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established manufacturing organisation based in Livingston. They are offering an excel...

1w ago

Apply

Security Duty Manager

Staffline • Permanent • Grangemouth, Falkirk, Scotland, United Kingdom • £16 / hour • 1w ago

Customer Services

A great opportunity to work as a Security Duty Manager for G4S, you will lead, co-ordinate and manage the provision of the site security service at the client's site to ensure a safe and secure working environment for al...

1w ago

Apply

Customer & Sales Coordinator

Escape • Permanent • Livingston, West Lothian, Scotland, United Kingdom • £30k / year • 1w ago

Customer Services

Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established organisation based in Livingston. They are offering an excellent opportunity for an experienced Custo...

1w ago

Apply

Senior Property Sales Negotiator / Estate Agent

Michael Page • Permanent • Stirling, Stirling, Scotland, United Kingdom • £34.20k - £41.80k / year • 2w ago

Customer Services

As a Senior Property Sales Negotiator / Estate Agent in Stirling, you'll focus on managing property sales and supporting clients through the process. Your role will be key in ensuring smooth transactions while helping th...

2w ago

Apply

Get more jobs like this

Create a free job alert

You may also be interested in these jobs

Information Management Advisor (Contractor)

Temporary Sales Administrator

Security Duty Manager

Customer & Sales Coordinator

Senior Property Sales Negotiator / Estate Agent

Get more jobs like this

HIREDONLINE

JOB SEEKERS

RECRUITERS

TOP SEARCHES