Customer Service Administrator

Thomas Gray Ltd • Permanent • Staines-upon-Thames, Surrey, England, United Kingdom • £100 - £125 / day • 2d ago

We have an excellent opportunity for a Customer Service Administrator to join a well-established residential developer on an ongoing contract with a minimum duration of three months.

This is a busy and varied role that would suit someone who is highly organised, customer-focused and able to manage multiple priorities in a fast-paced office environment. Previous experience working for a residential developer or social housing provider would be highly advantageous.

The Role

Working as part of the Customer Care team, you will provide essential administrative support while acting as a key point of contact for homeowners, contractors and internal departments.

Your responsibilities will include:

Processing invoices accurately and efficiently
Data entry and maintaining customer records
Answering incoming telephone calls and responding to customer enquiries
Liaising with homeowners to provide updates and resolve queries
Chasing contractors to ensure works are completed within agreed timescales
Managing emails and general administrative duties
Supporting the wider Customer Care team with day-to-day administration

About You

We are looking for someone who:

Has previous administrative and customer service experience
Has excellent communication and organisational skills
Is confident using Microsoft Office and internal systems
Can manage a busy workload while maintaining attention to detail
Is professional, approachable and enjoys delivering excellent customer service
Ideally has previous experience working for a residential developer, housebuilder or social housing provider

What's on Offer

£125 per day (Inside IR35)
Ongoing contract with a minimum commitment of three months
Opportunity to work with a respected residential developer
Friendly and supportive team environment
Immediate start available

If you have a strong administrative background and enjoy delivering outstanding customer service within the housing sector, please make contact.

Ref : 4450JR

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