Customer Service Administrator

SF Partners • Permanent • Mansfield, Nottinghamshire, England, United Kingdom • £25k - £27k / year • 1d ago

Customer Service Administrator

Full Time | Monday-Friday
Permanent - North Nottingham

We're recruiting for a Customer Service Administrator to join a well-established manufacturing business in Mansfield. This is a busy, varied role supporting customers throughout the order process while working closely with sales and internal teams.

Key Responsibilities

* Processing customer orders, quotations, returns and credit notes.
* Managing customer enquiries by phone and email.
* Providing order updates and resolving delivery queries.
* Building strong customer relationships and identifying upselling opportunities.
* Maintaining customer records and pricing within SAP and CRM systems.
* Working closely with the sales team to ensure a smooth order-to-cash process.

About You

* Previous customer service or customer administration experience.
* Excellent communication and organisational skills.
* Strong attention to detail.
* Good Microsoft Office skills.
* SAP or CRM experience is desirable but not essential.
* A proactive, positive approach and a genuine passion for delivering excellent customer service.

If you're looking for a varied customer service role within a supportive and growing business, we'd love to hear from you.

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