Customer Support Exec

KPI Recruiting • Permanent • Crewe, Cheshire East, England, United Kingdom • £25k - £29k / year • 4h ago

Crewe

£25,000 to £29,000

Monday to Friday

Office Based

Our client is a growing and customer-focused organisation seeking a proactive and enthusiastic Customer Support Agent to join their team in Crewe.

This is an excellent opportunity for a customer service professional who enjoys problem-solving, delivering outstanding customer experiences, and working within a fast-paced environment. The successful candidate will receive comprehensive training, ongoing support, and genuine opportunities for career progression.

The Role

As a Customer Support Agent, you will act as a key point of contact for customers, providing support via telephone and email. You will be responsible for resolving enquiries, managing complaints professionally, and ensuring a high standard of customer service throughout every interaction.

The role also involves supporting customers with technical service-related enquiries, including account administration and porting requests, making it ideal for someone who enjoys combining customer service with problem-solving.

Key Responsibilities

Respond to customer enquiries via telephone and email in a professional and timely manner
Provide accurate information regarding products, services, and processes
Investigate and resolve customer issues efficiently and effectively
Handle customer complaints with empathy and professionalism, working towards first-contact resolution where possible
Support customers with service administration and porting-related enquiries
Maintain accurate records of customer interactions and outcomes within a CRM system
Follow up on outstanding issues to ensure customer satisfaction
Liaise with internal teams to resolve technical or service-related queries
Keep up to date with product knowledge, procedures, and industry developments
Participate in ongoing training and team meetings

Candidate Requirements

The ideal candidate will possess:

Previous customer service or customer support experience
An excellent telephone manner and strong communication skills
The ability to remain calm and professional when dealing with challenging situations
Strong organisational skills and the ability to manage multiple tasks simultaneously
A positive, outgoing, and customer-focused approach
Excellent attention to detail and problem-solving abilities
Good IT skills and experience using CRM systems
A reliable and hardworking attitude with a desire to learn and develop

What's on Offer?

Competitive salary
Bonus scheme
Monday to Friday working hours
Early finish on Fridays
Friendly and supportive team environment
Monthly incentives and staff events
Full training and ongoing development
Clear opportunities for career progression
Health benefits package following successful completion of probation

If you're a motivated customer service professional looking to join a growing organisation where you can develop your skills and build a long-term career, we'd love to hear from you.

Call (phone number removed) or email your CV to (url removed)

INDCOM

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