Customer Service Advisor

Interaction Recruitment • Temporary • Walsall, West Midlands, England, United Kingdom • £12.71 / hour • 1d ago

Customer Service Advisor - Bescot

The rewards

£12.71 per hour plus uncapped bonus
Training provided – 2 weeks Monday to Friday training

Hours

35 hours per week
Monday to Friday 10am-6pm
Temporary position for 8 weeks
Office based – at our iconic Bescot Headquarters

The role of Customer Service Advisor:

Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
Managing the situation end-to-end, from the first call through to resolution
Keeping members informed with clear, proactive updates so they always know what’s happening

The ideal Customer Service Advisor:

Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
Strong problem-solving skills and sound judgement under pressure
Confidence using multiple systems and handling information accurately
A proactive mindset - you take ownership and see things through

Be the difference when it matters most.

When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in.

As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

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