Customer Service Advisor -Clearing Hotline

Adecco • Temporary • Coventry, West Midlands, England, United Kingdom • £12.71 / hour • 2d ago

Customer Service Advisor -Clearing Hotline - Fully remote

The rewards

Be part of a dynamic team that thrives on providing exceptional customer service
Work from the comfort of your own home while helping students achieve their educational goals
Perfect for students, educators, or professionals seeking short-term summer employment

Hours

Monday to Friday, 8:00 AM - 6:00 PM
Shifts based on workload
Fully remote
Temporary contract
Duration: 1 Week (from August 10, 2026, to August 17, 2026)

The role of Customer Service Advisor -Clearing Hotline:

Assist prospective students by submitting applications and answering their queries via phone
Provide clear, accurate, and empathetic information about the admissions process
Ensure every customer receives a professional and supportive experience
Maintain meticulous records in compliance with data protection regulations
Shine in a high-pressure, time-sensitive environment, where every call counts

The ideal Customer Service Advisor -Clearing Hotline:

Strong customer service skills and a compassionate approach
The ability to stay calm and resilient under pressure
Fluency in spoken and written English
A keen eye for detail and a commitment to quality
Availability for the full duration of the assignment (August 10 to August 17, 2026)
Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook)
Familiarity with higher education processes is a plus (training provided)
GCSE English at grade C or above (or equivalent)
The right to work in the UK
A personal laptop or PC running Windows 11 or above (Apple devices, Chromebooks, and tablets are not compatible)
Up-to-date antivirus software installed
A functioning headset (speakers not permitted)
Access to a quiet, distraction-free home working environment

Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

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