Customer Service Associate

EA First • Temporary • Cambridge, Cambridgeshire, England, United Kingdom • 2d ago

We're pleased to be recruiting multiple Customer Service Associates, on temporary three-month contracts to support our client with a short-term project.

These positions are based in North Cambridge and are fully office based, working Monday-Friday 9am-5:30pm.

You will handle client contact across telephone, email, and written communication, ensuring that all messaging is delivered clearly and consistently.

This role requires attention to detail, strong communication control, and the ability to remain calm and structured under pressure.

On a typical day, duties will include:

Handle inbound and outbound client queries via telephone and email
Deliver approved messaging clearly and consistently using defined scripts and templates
Support clients in understanding changes to processes
Adapt communication for clients who may need additional support or clarity

Follow strict communication protocols
Reinforce "how we will and will not contact you" principles in client interactions
Identify and escalate suspicious activity, potential fraud indicators, or client concern

Log all client interactions accurately in internal systems
Maintain a complete and auditable record of communication activity

Resolve straightforward client queries efficiently
Recognise and escalate queries where necessary
Follow defined escalation pathways without deviation

Full training will be provided.

Ideally, you'll have customer service/call centre experience, along with:

Strong verbal and written communication skills
High attention to detail and accuracy
Ability to follow defined processes and scripts with discipline
Calm, controlled approach in a high-volume environment
Good judgement when identifying issues and escalating appropriately
Comfortable working with systems
Team-oriented with a professional and reliable approach

This is a great opportunity to join a friendly team, for this short term contract where you can gain varied customer service experience.

Location:

North Cambridge - Fully office based

Hours:

Monday-Friday - 9am-5:30pm

Duration:

3 months

Hourly rate:

Competitive

EA First Ltd are acting as an Employment Business for this temporary vacancy.

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