Customer Service Consultant

eduFOCUS • Permanent • Ipswich, Suffolk, England, United Kingdom • £25k - £30k / year • 4d ago

Customer Service Consultant - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing ‘first point of contact’ for existing and prospective clients.

Fantastic company benefits include

Competitive Salary:£25,000 – £30,000 per annum (depending on experience)
Contract: Full-time, permanent position, office based only.
Holiday: 28 days annual leave plus bank holidays
Hours: 35 hours per week (Monday – Friday)

About the role

As our Customer Service Consultant, you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You’ll help clients with system setup, troubleshooting and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent eduFOCUS at offsite events, conferences, and exhibitions, connecting directly with our clients and partners.

Key Responsibilities:

Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
Guide clients through system setup, troubleshooting and resolving technical or account queries.
Build and maintain strong client relationships, ensuring a positive experience throughout their interactions with eduFOCUS.
Manage client records, orders and documentation accurately within internal systems.
Collaborate with colleagues to coordinate demonstrations, training sessions and ensure smooth service delivery.

About You

As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels and make a positive contribution to our relaxed but hard-working office environment. You’ll have a commitment to quality and excellence, be well organised and able to work with minimal supervision whilst handling several tasks simultaneously. You will take the initiative to identify tasks requiring attention and bring a confident, proactive attitude to your work with a willingness to learn and adapt to changes. We offer the highest level of friendly and efficient customer service and as such the successful applicant will also be a very personable and confident communicator who can work with our diverse client group. You must live within a commutable distance of Woodbridge, as this role is solely office based.

About eduFOCUS:

eduFOCUS is a UK-based company providing specialised management software for educational institutions, primarily through its comprehensive EVOLVE platform. Designed for schools and colleges, and trusted by over 23,000 educational establishments, we offer digital solutions tailored to the operational needs of the education sector. Most of our staff have been with us for many years and we believe that a consistently motivated team is important to us and our clients. We pride ourselves on our emphasis on teamwork, everyone works closely together sharing ideas and assisting each other in different areas of the business.

If you have the skills, experience and enthusiasm to be the right fit for our Customer Service Consultant role at eduFOCUS, we’d love to hear from you!

To be considered for this role, please send your CV and ensure you include a covering letter (as one document), outlining why you think you would be a great fit for the role. Please note we will only progress applications that include a covering letter. We look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any correspondence regarding your application.

If you require any reasonable adjustments, such as access support or information in an alternative format, please let us know as soon as possible so that we can make the appropriate arrangements.

No recruitment agencies please.

Additional keywords: Customer Service Consultant, Customer Service Advisor, Customer Support Advisor, Client Support, Customer Success, Customer Experience, Technical Support, First Line Support, Software Support, IT Support, Helpdesk Support, Customer Relations, Administration, Client Relationship Management, CRM Systems, Education Software, EdTech, SaaS Support, Client Onboarding, Troubleshooting, Service Delivery, Customer Care.

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