Customer Service Operative

Hales Group • Temporary • Stowmarket, Suffolk, England, United Kingdom • £17k / year • 5d ago

Customer Service Operative
Bury St Edmunds
Part-time
6-month fixed term
£17,000 per annum

Role Overview
We are seeking a reliable and customer-focused Customer Service Operative to join a supportive team on a part-time, fixed-term basis. The successful candidate will play a key role in supporting day-to-day customer interactions, order processing, and ensuring a high standard of service delivery.

Key Responsibilities

Assist customers with order placement, ensuring accuracy and efficiency
Respond to customer enquiries via phone, email, or online systems in a timely manner
Handle and resolve customer queries, concerns, and complaints professionally
Maintain accurate records of customer interactions and transactions
Work collaboratively with internal teams to support order fulfilment and issue resolution
Provide general administrative support as required

Skills & Experience

Previous experience in a customer service or administrative role preferred
Strong communication skills, both written and verbal
Excellent organisational skills and attention to detail
Ability to manage workload effectively in a fast-paced environment
Confident using IT systems and customer management tools
A positive, proactive, and team-oriented approach

What We're Looking For

A friendly and approachable individual with a strong customer-first mindset
Someone reliable and flexible who can commit to the agreed working pattern
A problem-solver who can remain calm under pressure

If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett.

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