Customer Service Advisor

Quattro Resourcing • Temporary • Haverhill, Suffolk, England, United Kingdom • £12.82 - £13 / hour • 2d ago

Customer Service Advisor

Do you love working with customers? Are you confident on the phone and in person?

We are seeking a reliable and customer-focused Customer Service Administrator to manage high volumes of inbound communications for our client based in Haverhill on a 3-month contract. This role is primarily responsible for answering calls and live chats, handling general enquiries, accurately recording information, and passing messages to the appropriate team members. The ideal candidate will be comfortable multitasking in a fast-paced environment and have strong note-taking and customer service skills.

Monday to Friday (including some Saturday's on a rota basis)
09:00 to 1700
£12.82-£13.00 per hour

Key Responsibilities as a Customer Service Advisor:

Answer and manage large volumes of inbound telephone calls daily
Respond to live chat enquiries in a timely and professional manner
Handle general customer enquiries and provide accurate information
Take clear, detailed, and accurate notes during customer interactions
Log enquiries, messages, and relevant details into internal systems
Pass messages, queries, and requests to the appropriate team members or departments
Maintain a professional and courteous manner at all times

If you feel you have the relevant experience/skills we are looking for, please apply within and the team will contact you.

Job Type: 3-month contract

Benefits as a Customer Service Advisor:

Free parking
On-site parking

Work Location: In person

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