Customer Service Specialist

Reed Specialist Recruitment • Permanent • Cambridge, Cambridgeshire, England, United Kingdom • £28k / year • 8h ago

Customer Service Specialist (Account Ops)

Location: Cambridge
Job Type: Full-time, Permanent
Salary: £28,000pa

Reed Cambridge are delighted to be working with a long established Cambridgeshire company who are seeking a positive, enthusiastic Customer Service Specialist to enhance their team. This role is ideal for someone eager to advance their career in a dynamic environment, utilising strong communication skills to effectively manage internal and external customer interactions.

Day-to-day of the role:

Build and maintain relationships with existing customers through teams and email, understanding their business needs.
Respond to customer queries, liaise with relevant departments and provide timely feedback or updates.
Manage the end-to-end order process including processing changes to purchase orders, scheduling and communicating updates.
Collaborate with Production and Purchasing teams to ensure timely completion of customer orders, addressing any shortages or escalations.
Handle administrative tasks such as raising credit or debit notes, maintaining accurate system records (price lists, quotes, RFQs, revisions, customer details, BOM and drawing database).
Review and update customer order books, process changes and communicate these internally and externally.
Resolve daily queries related to the successful delivery of goods.
Assist with sales forecasts, job costings, stock takes and audits.
Participate in production meetings and suggest solutions to client requests and needs.

Required Skills & Qualifications:

Highly organised with excellent attention to detail.
Proven experience in customer support or sales.
Self-motivated and proactive with strong problem-solving skills.
High proficiency in Microsoft Excel.
Ability to work independently or as part of a team in a fast-paced environment.
Understanding of technical drawings (desirable).
Experience in a manufacturing environment (desirable).
Familiarity with SAP (desirable).

Benefits:

25 days annual leave plus bank holidays, increasing with long service.
Early finish at 12:30 pm every Friday.
Private Healthcare & Dental.
Income Protection.
4X Annual Life Assurance.
Access to a Discount Platform.
Enhanced Family Leave.
Company events.
Employee Assistance Programme.
Profit Share Bonus.
Annual Merit Salary Scheme.

If you want to join a team that values integrity, respect and a relentless drive to succeed please submit your CV detailing your relevant experience and why you are interested in this role.

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