Customer Service Advisor

Time Recruitment Solutions Ltd • Permanent • Stockport, Greater Manchester, England, United Kingdom • £26k - £28k / year • 1w ago

Customer Service Advisor

Location: Office-based - Bredbury, Stockport

Salary: £26,200 - £28,500 (depending on experience)

Hours: Monday - Friday 9 - 5

About the Company

My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter.

The Role

We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role - you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services.

Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes.

No two days are the same - this is a fast-paced, varied role where initiative and adaptability are key.

Key Responsibilities

Deliver excellent customer service
Handle both inbound customer quieries, chatbox and email
Investigate issues and work with technical teams to find solutions
Support operational tasks such as booking jobs and managing calendars
Manage multiple tasks and priorities in a fast-paced environment
Take full ownership of customer queries from start to finish

What We're Looking For

Previous experience in customer service (inbound or outbound)
Strong problem-solving skills and ability to think independently
Highly organised with excellent time management
Confident communicator able to engage with people at all levels
Calm under pressure with strong attention to detail
Positive attitude with a willingness to learn and get stuck in
Ability to work accurately while maintaining pace
A team player who follows processes but can also use initiative

What You'll Get

Salary between £26,200 - £28,500
Opportunity to work in a growing company with progression opportunities
Exposure to multiple areas of the business (customer service, operations, technical)
A supportive, small team environment
Room for progression within a growing company

For further information please contact Amanda at Time Recruitment

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