Customer Call Handler

Michael Page • Permanent • Manchester, Greater Manchester, England, United Kingdom • £27k - £30k / year • 19h ago

The Customer Call Handler will manage inbound and outbound calls, ensuring excellent service delivery in a professional services environment. This role is based in Manchester and requires a proactive individual with strong communication skills.

Client Details

This opportunity is with a well-established organisation in the professional services industry. The company operates at a medium scale and is known for providing exceptional service and fostering a collaborative work environment.

Description

Handle a high volume of incoming and outgoing calls promptly and professionally.
Provide accurate information and support to customers on a variety of enquiries.
Log and maintain detailed records of customer interactions in the system.
Resolve customer issues efficiently or escalate them to the relevant department.
Ensure compliance with company policies and procedures during all interactions.
Work closely with team members to improve customer satisfaction and service standards.
Meet or exceed performance targets set by the customer service department.
Contribute to process improvements by providing feedback to management.

Profile

A successful Customer Call Handler should have:

Previous experience in a customer service or call handling role.
Strong verbal and written communication skills.
Excellent problem-solving abilities with a customer-focused mindset.
Proficiency in using computer systems and CRM tools.
Ability to work effectively in a fast-paced environment.
Attention to detail and organisational skills.
A professional approach to handling sensitive information.

Job Offer

A competitive salary of £27,000 with monthly bonuses.
2pm finish on a Friday (1pm in winter months)
A permanent position in a reputable professional services organisation.
Opportunities to develop your skills and grow within the company.
A collaborative and supportive work environment in Manchester.

If you are passionate about delivering excellent customer service and thrive in a professional services setting, we encourage you to apply today

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