Customer service Advisor

Vantage Recruitment • Permanent • Bolton, Greater Manchester, England, United Kingdom • £31.65k / year • 2h ago

Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight or (9am - 9pm) £30-31.5k, own transport required to get to site

Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority?

We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence.

The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones—you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish.

What You'll Be Doing:

Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements.
Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime.
Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters.
Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues.
Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey.

What We're Looking For:

Experience: You have a background in customer service, ideally within a service centre or the automotive industry.
Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage.
Communication: You can communicate clearly and professionally, whether over the phone or in writing.
Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure

You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. or 9am - 9pm. These are two separate shift patterns.

Qualifications:

GCSE level or equivalent (Essential).
Customer Service qualification (Desirable).

Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude

You may also be interested in these jobs

Customer Supply Chain Coordinator

Search • Permanent • Manchester, Greater Manchester, England, United Kingdom • 2h ago

Customer Services

Customer Supply Chain Coordinator Location: Denton Working Hours: Monday - Thursday, 8:00am - 5:00pm | Friday, 8:00am and early finish Friday (No weekends) Salary: Very competitive salary Start Date: ASAP About the Role...

2h ago

Apply

Customer Call Handler

Michael Page • Permanent • Manchester, Greater Manchester, England, United Kingdom • £27k - £30k / year • 19h ago

Customer Services

The Customer Call Handler will manage inbound and outbound calls, ensuring excellent service delivery in a professional services environment. This role is based in Manchester and requires a proactive individual with stro...

19h ago

Apply

Customer Call Handler

Michael Page • Permanent • Manchester, Greater Manchester, England, United Kingdom • £27k - £30k / year • 19h ago

Customer Services

The Customer Call Handler will manage inbound and outbound calls, ensuring excellent service delivery in a professional services environment. This role is based in Manchester and requires a proactive individual with stro...

19h ago

Apply

Customer Service Coordinator

AWD Recruitment • Permanent • Knutsford, Cheshire East, England, United Kingdom • £26.52k / year • 1d ago

Customer Services

Customer Service Coordinator A fantastic opportunity for a Customer Service Coordinator with customer service, order processing, administration, Excel and communication skills to support customers and internal teams. If...

1d ago

Apply