Customer Care Technician

Tradeline Recruitment • Permanent • Exeter, Devon, England, United Kingdom • £35k - £40k / year • 4d ago

Customer Care Operative - Exeter

We are seeking a skilled and customer-focused Customer Care Operative to join our clients Customer Care team, supporting homeowners across developments throughout Devon including areas such as Exeter.

Job orders will be allocated to nearest Operative.

The successful candidate will be responsible for carrying out a wide range of maintenance, remedial and repair works to newly built residential properties during the warranty period. You will work independently across multiple sites ensuring that all works are completed to a high standard, delivering excellent customer service, while maintaining the quality and reputation of the business.

Key Responsibilities

Attend occupied and unoccupied new build properties to carry out remedial works and maintenance repairs.
Diagnose and rectify defects reported by homeowners in a timely and professional manner.
Complete a variety of general maintenance tasks including:
- Basic carpentry and joinery repairs
- Basic plumbing works
- Decorating and Maintenance essentials
- Adjustment of doors, windows and ironmongery
- Kitchen and bathroom snagging repairs
- Flooring and tiling repairs
- General finishing and cosmetic works
Ensure all work is completed in accordance with company quality standards and health and safety requirements.
Communicate effectively with homeowners, providing updates and managing expectations regarding repair works.
Accurately record completed works, materials used and follow-up actions via company systems.
Liaise with Customer Care Coordinators, Site Managers and subcontractors to ensure efficient resolution of defects.
Maintain company vehicle, tools and equipment in good working order.
Identify and report any recurring defects or quality issues to management.
Support site teams with pre-handover inspections and snagging where required.

Skills & Experience

Essential

Previous experience in a maintenance, multi-trade or customer care role within the construction or housebuilding sector.
Competent in a range of general building trades.
Ability to diagnose and resolve maintenance issues independently.
Excellent customer service and communication skills.
Strong attention to detail and commitment to quality workmanship.
Ability to manage workload effectively and prioritise tasks.
Full UK driving licence.
Good understanding of health and safety practices.

Desirable

Experience working within the new build residential sector.
Relevant trade qualifications (NVQ, City & Guilds or equivalent).
Knowledge of NHBC warranty standards and customer care procedures.
Experience using handheld devices or software for job scheduling and reporting.

You may also be interested in these jobs

Self employed multidrop van driver

Recruitment Solutions SW Ltd • Permanent • Exeter, Devon, England, United Kingdom • £182 / day • 18h ago

Warehouse & Driving

We are looking for exprienced van drivers for our new client in Exeter. This is a long term work delivering parcels for various contracts. Working hours are Monday to Friday with an option to work on Saturdays. You will...

18h ago

Apply

Technical Administrator

Girling Jones Ltd • Permanent • Exeter, Devon, England, United Kingdom • £27k / year • 1d ago

Work from Home

Technical Administrator Hybrid Working | Exeter - £27,000 + Bonus An exciting opportunity has arisen for a highly organised Technical Administrator to join a well-established and growing professional services organisatio...

1d ago

Apply

Night picker/packer

Recruitment Solutions SW Ltd • Permanent • Exeter, Devon, England, United Kingdom • £12.75 / hour • 1d ago

Warehouse & Driving Immediate Start

Recrutiment Solutions are looking for night pickers and loaders for our cllient based on the outskirts of Exeter. Immediate start! Start times between (Apply online only)pm until about (Apply online only)am. Your duties...

1d ago

Apply

Counterbalance FLT Driver

Acorn by Synergie • Temporary • Honiton, Devon, England, United Kingdom • £15.47 - £23.20 / hour • 1d ago

Warehouse & Driving

Counterbalance FLT Driver Dunkeswell, EX14 (Honiton Area) | £15.47 per hour (£23.20 per hour overtime after 38 hours) | Monday to Thursday, 6am - 4pm | Temporary to Permanent Introduction Acorn by Synergie is currently s...

1d ago

Apply

Early Morning van driver

Recruitment Solutions SW Ltd • Permanent • Exeter, Devon, England, United Kingdom • £12.75 / hour • 1d ago

Warehouse & Driving Immediate Start

We are currently recruiting for a delivery van driver Monday to Saturday 0400/0500 until finish. 6-7 hours a day delivering to restaurants & pubs. Immediate start! Job Requirements: - previous van driving experience...

1d ago

Apply

Get more jobs like this

Create a free job alert