Customer Service Advisor

SVB Solutions • Permanent • Warwick, Warwickshire, England, United Kingdom • £13.50 / hour • 1d ago

Customer Service Advisor (Part-time)

Warwick, Warwickshire
£13.50 per hour + Excellent Benefits
20–22.5 hours per week

Are you passionate about delivering outstanding customer service? Looking for a part-time role that offers flexibility, work-life balance, and genuine career development opportunities?

Working Pattern

2 full days per week (Tuesday and Wednesday) plus another day of 5.5 to 7.5 hours
Free onsite parking and convenient location close to Warwick Parkway Railway Station

Benefits

Private healthcare (BUPA) and Medicash healthcare plan
Employee Assistance Programme
Death in Service and Critical Illness cover
Employee discount scheme
Holiday purchase scheme
Casual dress policy
Long Service Awards
Employee Appreciation Days and regular social events
Ongoing training and clear opportunities for career progression

The role of Customer Service Advisor

As a Customer Service Advisor, you will be the first point of contact for customers, delivering a professional and positive experience across multiple communication channels.

Key responsibilities of Customer Service Advisor

Responding to customer enquiries via telephone, email, live chat and online platforms
Providing exceptional customer service at every stage of the customer journey
Maintaining accurate customer records and updating internal systems
Completing administrative tasks and data entry with a high level of accuracy

To be successful as a Customer Service Advisor you need:

Experience in customer service, contact centre, administration or customer support
Excellent communication and interpersonal skills
Good Microsoft Office and keyboard skills
Strong attention to detail and organisational ability
A positive, proactive and team-focused approach
Be able to reliably commute to Warwick and have the Right to Work in UK

Keywords: Customer Service Advisor, Customer Support Advisor, Contact Centre Agent, Call Centre Advisor, Helpdesk Advisor, Customer Experience Advisor, Administrator, Customer Support Executive

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