Customer Support

Peopleforce Recruitment Ltd • Temporary • Sittingbourne, Kent, England, United Kingdom • £13.50 / hour • 7h ago

Customer support opportunity - Sittingbourne - Hospital to Home service - High volume call experience required

Peopleforce Recruitment are actively searching for an experienced customer support agent to join our long-standing healthcare client based in Sittingbourne. The role as customer support agent involves supporting patients by easing their transition out of hospital back into their homes. You will be handling a high volume of calls daily and will need to be prepared to have difficult conversations, given the nature of the role.

We are looking for a friendly people person, who can be empathetic, patient and understanding with patients. Additionally, we will need someone who is confident on the phone and can take a high volume of calls daily. You will be supported with a 3 month training programme and will not be thrown in at the deep end.

This role is full time, Mon-Fri and 7.5 hours per day. You will mix between 08:00-20:00 shifts and these are to be completed in a week block once every 2 months. This can include completing shifts from 08:00 - 16:30, 09:00-17:30, 10:00-6:30 and 11:30-20:00.
£13.50 per hour
1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75

On call duties

Two overnight segments per month (Monday–Friday):
- 8:00 PM – 8:00 AM
Weekend overnight segments:
- Saturday: 5:00 PM – 9:00 AM (Sunday morning)
- Sunday: 5:00 PM – 8:00 AM (Monday morning)
One weekend daytime segment:
- Saturday: 1:00 PM – 5:00 PM or
- Sunday: 9:00 AM – 1:00 PM or 1:00 PM – 5:00 PM

Benefits
Option to work 1 day from home every week
Opportunity for overtime paid at an enhanced rate
Free on-site parking
Onsite canteen including a Starbucks station
Onsite gym including a peloton bike

Responsibilities

Arrange patient deliveries via telephone and email
Answer enquiries from patients and stakeholders
Use of database to log all patient and healthcare professional communication
Team leader will advise daily workload to complete
Communicate via email and phone with stakeholders
Meet internal targets
Updating of patient records, processing chemist orders, prescription collection, pump troubleshooting & uplifts

Must haves:

Experience handling a high volume of calls per day
Fantastic phone etiqutte
Able to commit to the on call commitments
Experience handling calls with a sensitive nature
Experience working with people (not just basic customer service roles) but something within support

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