Customer Service Specialist

Huntress - Maidstone • Permanent • Sittingbourne, Kent, England, United Kingdom • £26k - £27k / year • 7h ago

Customer Service Specialist
Sittingbourne
£26,000 - £27,000

This is a fantastic opportunity to join a growing and innovative company within the beauty industry, working with a well-established beauty brand that is passionate about delivering exceptional customer experiences.

Key Responsibilities:

Engage with customers via phone, email, and live chat to resolve enquiries and provide outstanding support
Process orders, returns, and product-related queries efficiently and accurately
Maintain detailed records of customer interactions and feedback within internal systems
Collaborate with internal teams to ensure a seamless customer journey
Address customer concerns professionally, providing timely resolutions and building strong customer relationships
Support customers with product information and advice, ensuring a positive brand experience

Qualifications:

Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Confident using CRM systems and Microsoft Office
Positive attitude with a proactive and team-oriented approach
An interest in beauty, skincare, cosmetics, or wellness would be advantageous

What We Offer:

Exciting and supportive work environment
Hybrid working arrangement
Opportunities for professional growth and development
The chance to work with a respected and growing beauty brand

If you would like to be considered for this opportunity, please submit your CV now!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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