Customer Relations Advisor x 4 TEMP

YourRecruit • Temporary • Redhill, Surrey, England, United Kingdom • £15.66 / hour • 3h ago

An established organisation within the financial services sector is seeking multiple Customer Relations Advisors to join their busy Customer Service team on a temporary basis. This is a varied role focused on complaint handling and delivering fair customer outcomes.

Salary: £15.66 per hour
Location: Redhill, Surrey / Office-based for the first 12 weeks, then hybrid working
Hours: Monday to Friday, 9:00am – 5:00pm
Start date: 1st June (subject to vetting) up to 6 month’s

In this position, you will be responsible for investigating customer complaints received via written correspondence or escalated internally, ensuring appropriate and timely resolutions. This will involve working closely with internal teams and external parties, as well as reviewing evidence such as call recordings.

Key responsibilities:

Delivering a high standard of customer service to individuals raising complaints
Investigating and identifying the root cause of complaints
Managing and responding to telephone and written complaints professionally and within set timeframes
Drafting clear, fair, and compliant written responses
Liaising with internal departments and third parties to gather relevant information
Ensuring complaints are handled in line with regulatory requirements and treated fairly, accurately, and transparently

Skills & Experience:

Previous experience in a customer service role within an office environment
Proven experience handling complaints
Strong interpersonal and communication skills, both written and verbal
Ability to manage workloads under pressure and meet deadlines
Well organised with strong planning and prioritisation skills
Good level of IT literacy and numeracy
A positive, adaptable, and proactive approach
Knowledge of complaint handling procedures within financial services (desirable)
Familiarity with relevant regulations and industry guidelines (desirable)
Experience using internal systems and case management tools (desirable)

For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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