Customer Success Associate

IF Recruitment • Temporary • Staines-upon-Thames, Surrey, England, United Kingdom • £135 / day • 3h ago

We have an exciting opportunity for a Customer Success Associate to join a global technology company.

Responsibilities:

Manage a large digital book of clients, providing value through scalable digital touchpoints such as automated emails, digital check-ins, and system notifications.
Oversee digital onboarding for new clients, ensuring accounts are set up correctly and customers have the resources needed to succeed.
Monitor product usage, license allocation, and adoption metrics via Gainsight to identify underutilization or at-risk accounts.
Proactively contact clients via email to share insights, optimization tips, and best practices to help them get the most from their subscription.
Deliver digital Service Value Reviews (SVRs) and regular communications about new features, product updates, or business news.
Handle most customer interactions via email, with occasional phone or virtual meetings when required.
Manage hardware orders, replacements, and decommissioning requests, ensuring all Service Level Agreements (SLAs) are achieved.
Collaborate closely with internal teams
Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance.

Experience Required:

2 Years + Account Management, implementation, onboarding.
Project Support or customer success experience
Experience using salesforce or similar CRM software.
Google suite product is desirable
Demonstrate the ability to be customer-centric and details oriented.
Excellent communication skills both verbal and written.
Highly organized and process driven. Resourceful and collaborative while balancing multiple priorities.

This role offers some remote working.

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