Senior Customer Service Coordinator

Miller Homes • Permanent • Warrington, Warrington, England, United Kingdom • 13h ago

Senior Customer Services Coordinator

Warrington, Cheshire, WA3 6YF

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Senior Customer Services Coordinator to join our Customer Services team in the North West region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.

RESPONSIBILITIES:

To ensure accurate and speedy data input into the customer service operating system
To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

REQUIREMENTS:

Experience working in a customer services role, ideally within Housebuilding, Property or Construction
Ability to provide concise and accurate written or numerical reports when required
Confident communicator both verbally and written
Computer literate (especially Word & Excel) with good administrative skills essential

WHAT WE OFFER:

Competitive basic salary
26 days annual leave + public holidays + your birthday off
Opportunity to earn 10% bonus
Company contribute 6.5% to your pension, plus other benefits

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