Carer Advisor/Administrator

We have an opportunity available for a Carer Advisor/Administrator to join the team at our Peterborough Carers Wellbeing Service based in Cambridgeshire, PE19 2BU.

Salary: £25,298 p/a
Hours: 35 weekly

At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support.
We live and breathe our values; Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like-minded people to join us in making a meaningful difference in our community. To find out more about our values and the behaviours that underpin them click here.

Responsibilities

As an Administrator, you will play a vital role in supporting the smooth running of the day-to-day operations. You will be the initial point of contact for carers accessing the service.

You will undetake triage based conversations to identify needs and will provide up to date information and advice to carers, referring them to the Carer Support Workers when appropriate. You will also provide support in planning and arranging a range of peer group, carer activities and training sessions for carers.

This role is primarily telephone-based, involving ongoing contact with carers, professionals and partner organisations throughout the day. This includes coordination and management of Emergency Support Plans.

In addition to handling general office tasks like answering phones and dealing with ad-hoc queries, you will assist rota management. If you thrive in a fast-paced work environment and enjoy utilising your organisational and communication skills this role may be a perfect fit for you.

Qualifications

We are looking for individuals who have an eye for details and the ability to work independently whilst managing sensitive and urgent situations in a calm and professional manner.

Previous administration experience, good IT skills and knowledge of Office 365 along with strong telephone skills are essential.

Experience of working within a health and social care setting would be an advantage but is not essential.

It’s important to note that you do not need prior industry experience or any specific qualifications to be considered for this role. On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role.

We are seeking individuals who can showcase that their personal values align ours here at Making Space.

Benefits

We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.

Our current benefits include:

Stream – Access up to 30% of your wages as you earn
Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
Lifestyle benefits through Bravo Benefits and Health service discounts
Up to 28 days holidays per year including bank holidays (pro rata for part time)
We pay double time for Xmas day, Boxing Day and New Year’s Day
Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
Access to our library of learning through our e-portal
Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
Travel schemes including cycle to work, car maintenance and 55p per mile travel expenses.
We run a colleague engagement hub with monthly and annual colleague awards
Pension Scheme 3% employer contribution as a minimum
Paid Sick leave

Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.

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Carer Advisor/Administrator