Job Title: Property Administration Officer

Location: Wolverhampton

Salary: £26,212 - £32,541 per annum

Job Type: Permanent, Full Time

About us:

Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton.

At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do.

About the role:

As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team.

Key areas of responsibility:

Customer focus
Working with others
Managing and developing services
Manging and developing people
Property maintenance
Financial management and control
IT and data management
Regulatory compliance
Quality
Health and safety

About you:

Experience & Education

Proven experience in administration and/or customer service.
Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English).
Strong commitment to personal development and expanding knowledge of housing services.
Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation.
Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective.

Skills & Abilities

Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively.
Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences.
Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets).
Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems.
Teamwork: Ability to work proactively within a team and build positive relationships across the organization.

Knowledge

Data Protection: Understanding of data protection principles and the importance of maintaining accurate records.
Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery.
Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization.
Values: Ability to demonstrate and uphold the organization's core values.

What we offer:

We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated.

In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate.

Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.

Bushbury Hill EMB

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