Customer Service Agent

RecruitAbility Ltd • Permanent • Bishop's Stortford, Hertfordshire, England, United Kingdom • £24.78k / year • 11h ago

Job Title: Customer Service Agent

Salary: £24,784.50 pa

Location: Bishop's Stortford

Term: Permanent

An exciting opportunity has arisen for a Customer Service Agent to join a busy and customer-focused team based in Bishop's Stortford. This could be an ideal opportunity for someone starting out in their career who already has some customer service experience and is looking to develop their skills within a professional and supportive environment.

You will be a key point of contact for customers, providing friendly, patient and professional support across telephone, email and online platforms.

Key Responsibilities for the Customer Service Agent role:

Handle incoming customer enquiries by telephone, email and online platforms.
Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally.
Listen carefully to customers, understand their needs and provide appropriate support and guidance.
Handle complaints and challenging situations calmly and professionally.
Aim to resolve customer queries at the first point of contact wherever possible.
Maintain accurate and up-to-date customer records.
Follow company policies, procedures and customer service standards.
Work closely with colleagues to ensure all daily customer service tasks are completed efficiently.

Ideal Candidate for the Customer Service Agent role:

Previous experience in a customer service, retail, hospitality, administration or similar role.
An excellent telephone manner and professional communication skills.
Patient, calm and courteous with a genuine desire to help customers.
Strong listening skills and the ability to understand customer needs.
Confident using computers, online tools and digital platforms.
Good working knowledge of Microsoft Office, including Word and Excel.
Organised, reliable and keen to learn and develop within a customer service career.
A positive team player who can also work independently when required.

Hours & Working Pattern:

5 days per week
Monday to Saturday working pattern
Saturday working on a rota basis, with a weekday off in lieu
Permanent position

Package for the Customer Service Agent role:

Salary £24,784.50 pa
Supportive and professional working environment
Opportunity to develop your customer service skills and career

If you have some customer service experience, a positive attitude and are looking for an opportunity to build your career, apply online today!

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