Customer Service Advisor

Adrian Flux • Permanent • Birmingham, West Midlands, England, United Kingdom • £24.50k / year • 3h ago

Job Title: Customer Service Advisor

Location: Fully remote

Salary: £24,500. Bonuses: up to £350 per month subject to performance.

Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.

Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.

Job Type: Permanent, Full time

About us:

For the past 50 years, Adrian Flux have been providing fast, efficient and cost-effective vehicle and home insurance. By introducing individual, specialist departments, we are able to provide services dedicated to the specific needs of our clients.

About the role:

This role will be telephone-based dealing with mostly incoming telephone enquiries.
Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers' insurance, with an emphasis on helping customers with their policy enquiries.
Your duties will involve offering our customers a complete customer care package.
You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with our customers' insurance. These may include: providing quotations for motor, commercial and household insurance; renewing customers' policies; discussions about outstanding paperwork or payments; processing changes customers may wish to make to their policies; cancellation requests and dealing with general customer enquiries.
Successful candidates will receive full training on: our range of products, how best to meet our customers' requirements and how to use the computer system.
Opportunities to earn generous bonus payments by reaching performance related targets are also available.

Hours of Work:

We pride ourselves on our flexible working benefits and the control it provides our staff. During the training process, you will work 32 hours per week, but once trained you can benefit from our flexible working hours, as outlined below.

Flexible Working Hours:

We offer flexible working, enabling staff to create their own working pattern. Once training is complete, staff work either 30 or 35 hours a week depending upon their working pattern chosen.
Hours must be worked during opening hours which are: Monday - Friday, 9:00am to 5:30pm and Saturday 9:00am - 3:00pm. Saturday working is optional.

Career Opportunities:

Adrian Flux Insurance is a rapidly growing business providing plenty of career opportunities for the right candidate.
If you're hungry for progression and would like to move into management, Adrian Flux Insurance could be just the place for you.
Be part of a successful team and help drive the company forward.

About you:

We're looking for people who enjoy interacting with a variety of different people and are comfortable doing so over the telephone.
You'll need to be a motivated, committed and reliable individual who thrives on going the extra mile for customers.
Successful applicants must also be customer focused and able to work in a high paced, versatile and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.

What we offer:

- Access to our market-leading flexible working package that provides a great life balance

- A working week that consists of only 30 or 35 hours

- Holiday allowance is variable depending on your working pattern but up to five weeks' holiday (plus Bank Holidays) is available

- Private healthcare insurance for those who have been with the company for 12 months

- Internal access to our qualified Wellbeing professionals

- The ability to select your own pattern of working

- Remote working options

- A transparent monthly bonus system

- Optional paid overtime can be chosen on a weekly basis

- Full and extensive training provided

- Excellent promotion prospects

- Fantastic social events

- Excellent facilities

- Free parking (East Winch & North Lynn)

- Subsidised canteen (East Winch Only)

- Numerous competitions, daily, weekly and monthly

- Employee discounts which include gyms, restaurants and cinemas

- Staff app to track hours, enter competitions, get mental health support, and more

Additional Information:

Please click APPLY to be re-directed to our website, to complete your application.

Candidates with experience of; Customer service administrator, Customer service advisor, Customer service agent or a Customer service executive will also be considered for this role.

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