Customer Support Advisor

Lloyd Recruitment - Epsom • Permanent • Portsmouth, Portsmouth, England, United Kingdom • 1d ago

Customer Support Advisor

As a Customer Support Advisor, you will be the first point of contact for customers, handling a wide range of enquiries across phone, email, and digital channels. No two days are the same, and you'll be expected to manage everything from routine questions and administrative requests to more complex issues and complaints.

Strong communication skills are essential, as you'll be responsible for building relationships, investigating concerns, providing updates, and ensuring all customer interactions are followed through to resolution.

This role requires a confident all-round communicator who can adapt their approach to different situations while delivering an excellent customer experience.

The Role
As a Customer Support Advisor, you will be the first point of contact for customers, handling enquiries via phone, email, and digital channels. You'll provide timely solutions, investigate issues, and support customers throughout their journey while maintaining high service standards.

Key Responsibilities

Respond to customer enquiries across multiple channels.
Resolve queries efficiently and professionally.
Build positive customer relationships through clear communication.
Manage complaints and identify appropriate solutions.
Maintain accurate customer records and complete administrative tasks.
Support continuous improvement of processes and customer experience.

About You

Excellent communication and interpersonal skills.
Patient, empathetic, and customer focused.
Confident problem-solver with strong attention to detail.
Comfortable working in a fast-paced team environment.

What's on Offer

Full-time, Monday to Friday role
Competitive holiday allowance and pension scheme.
Performance-related bonus opportunities.
Comprehensive benefits package.
Ongoing training and career development opportunities.

Please Note:
Successful candidates will be required to pass relevant pre-employment screening and background checks.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

ME15787

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