Digital Customer Success Executive

Focus Resourcing • Permanent • Portsmouth, Portsmouth, England, United Kingdom • £30k / year • 1d ago

We're proud to be working on behalf of an ambitious business that is looking for a Digital Customer Success Executive to join its growing team.

This is an exciting opportunity for someone who enjoys working with customers, technology and data. You'll manage your own portfolio of automotive customers, helping them get the most from their digital products and using data to identify opportunities to improve performance and engagement.

What you'll be doing

Building strong relationships with automotive customers.
Supporting customers through onboarding and ongoing engagement.
Delivering online demonstrations, training and best-practice sessions.
Reviewing performance data and turning insights into practical recommendations.
Identifying opportunities to improve customer engagement and results.
Resolving customer queries and coordinating issues internally.
Working closely with Sales and Account Management teams.

About you

You don't necessarily need previous Customer Success experience. You could come from automotive, account management, customer service, digital, SaaS or a commercially focused support role. You will be:

Naturally confident building customer relationships.
Comfortable learning and demonstrating technology.
Interested in data and commercially aware.
Organised and able to manage multiple customers.
Proactive, curious and keen to develop.
Automotive retail or digital/SaaS experience would be advantageous, but attitude and potential are just as important.

What's on offer?

Starting salary at 30k
24 days' holiday, increasing with service
Your birthday off
4pm finish on Fridays
On-site gym and Personal Trainer sessions
Company pension and Perkbox
Employee Assistance Programme and Doctor on Call
Learning and development opportunities

Interested? If you enjoy working with people, technology and data and want to develop your career in the automotive digital sector, we'd love to hear from you.

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