Helpdesk Administrator

Options Resourcing Ltd • Permanent • Bolton, Greater Manchester, England, United Kingdom • £27k - £30k / year • 2d ago

Are you an organised and customer-focused Helpdesk Administrator with experience in helpdesk, service desk, estimating, maintenance or facilities management? We are recruiting on behalf of a growing business in Bolton for a Helpdesk / Estimator Administrator to join their busy Helpdesk team. This is a varied role combining customer service, job coordination, administration and estimating, making it ideal for someone who enjoys being at the centre of day-to-day operations and managing multiple priorities

Benefits:

Salary up to £30,000 - may be some wiggle room for the right candidate
Hours: Full-time, 40 hours per week
20 days annual leave + 8 bank holidays
Free on-site parking
Full-time, permanent position
Opportunity to develop within a varied operational role
Monday to Friday working hours

The Role
You will manage client requests from initial enquiry through to completion, coordinate engineers and subcontractors, prepare quotations and ensure jobs are accurately recorded and progressed.

Key responsibilities include:

Managing incoming client enquiries via telephone, email and helpdesk systems
Logging, prioritising and allocating reactive maintenance jobs
Preparing quotations and estimates for maintenance and construction works
Liaising with clients, contractors, suppliers and internal teams
Scheduling engineers and subcontractors
Monitoring jobs against SLAs and client deadlines
Raising purchase orders and maintaining accurate job costing information
Producing work orders, reports and supporting documentation
Maintaining accurate records of jobs, quotations, invoices and communications
Providing customers with regular progress updates
Supporting project managers and operational teams with administration
Booking accommodation for field-based engineers
Ensuring company procedures, quality and health & safety requirements are followed

Skills/Experience required:

We are looking for someone who is highly organised, commercially aware and confident dealing with customers and contractors.Pr
Pevious experience within a helpdesk, service desk, estimating, maintenance or administration environment
Experience using CAFM or job management systems
Strong organisational and time-management skills
Excellent telephone and written communication skills
Strong attention to detail and accuracy
Good Microsoft Office skills, particularly Excel, Outlook and Word
A customer-focused approach
The ability to manage multiple jobs and priorities in a fast-paced environment

Experience within facilities management, construction, maintenance, property services or engineering would be advantageous.

Desirable experience

BigChange or another CAFM system
Reactive and planned maintenance
Preparing quotations or cost estimates
Purchase orders, invoicing and job costing
Subcontractor and supplier coordination

If you are an organised Helpdesk administrator who enjoys coordinating work, dealing with customers and keeping jobs moving, we'd love to hear from you.

Apply today for more information.

You may also be interested in these jobs

Compliance Administrator

Hamilton Woods • Temporary • Manchester, Greater Manchester, England, United Kingdom • £19 - £19.50 / hour • 1d ago

Administration

Compliance Administrator Temporary, 3 months+ £19.50 Umbrella Manchester Hamilton Woods are currently recruiting for a Compliance Administrator on behalf of an organisation in Manchester. Duties and Responsibilities of t...

1d ago

Apply

Credit Controller/Finance Administrator - 4 month contract

UK Staffing Group Limited • Temporary • Salford, Greater Manchester, England, United Kingdom • 1d ago

Administration

Finance Administrator Location: Salford Contract: 4 Month Temporary Contract Hours: Monday-Thursday 9.00am-5.30pm, Friday 9.00am-4.00pm We're recruiting for an experienced Finance Administrator to join an established med...

1d ago

Apply

Accounts Assistant/Manager

Pertemps North West and North Wales • Permanent • Warrington, Warrington, England, United Kingdom • £30k - £40k / year • 2d ago

Administration

Job Title: Accounts Assistant/Manager Location: Warrington (WA4) Salary: £30,000- £40,000 (DOE) Hours: Monday- Friday- Full and part-time hours available Contract: Permanent or temporary Our client, a local manufacturing...

2d ago

Apply

School Administrator

TimePlan Education • Permanent • Knutsford, Cheshire East, England, United Kingdom • £21k - £28k / year • 2d ago

Administration

School Administrator - SEN School Location: East Cheshire Pay: Competitive | Opportunity for a permanent contract Job Type: Full-Time | Long-Term to Permanent Start Date: September 2026 New academic year. New opportunity...

2d ago

Apply

Payroll Administrator

Dynamite Recruitment • Temporary • Clitheroe, Lancashire, England, United Kingdom • £30k - £33.50k / year • 2d ago

Administration

Dynamite Recruitment is currently recruiting for an experienced Payroll Administrator to join an SME business based in Andover on a permanent basis. This is a varied part-time opportunity within a small and supportive fi...

2d ago

Apply

Get more jobs like this

Create a free job alert