Customer Services Administrator

Hays Business Support • Permanent • Matlock, Derbyshire, England, United Kingdom • £28k / year • 3d ago

Customer Service Administrator required for a new job opportunity in Matlock, Derbyshire (100% Office Based)£28,000+ Excellent BenefitsFull Time | Permanent | Immediate Start Available

Hays Business Support is delighted to be working exclusively with a growing and well-established organisation based in the Matlock area to recruit a Customer Services Administrator. Due to continued business growth and increasing demand, this friendly and professional team is expanding and looking to appoint an additional member of staff.

This is an excellent opportunity for an experienced administrator who enjoys a busy and varied role where no two days are the same. Working within a small but supportive office environment, you will play a key role in delivering outstanding customer service while providing extensive administrative and coordination support to the wider team.

The organisation offers genuine opportunities for progression and development, making this an ideal role for someone seeking long-term career growth.

Please note: This position is 100% office based in Matlock and would suit candidates living locally or within a reasonable commute from areas such as Chesterfield, Mansfield, Belper, Bakewell, Alfreton, Ashbourne or the surrounding Derbyshire region.Working hours are Monday to Friday 37 8am - 4pm.

The Role
As Customer Services Administrator, you will be responsible for managing customer enquiries, coordinating schedules and appointments, maintaining accurate records, and ensuring high standards of service delivery at all times.
Key duties will include:

Providing comprehensive administrative support across the business
Managing customer communications via telephone and email
Coordinating appointments, diaries and scheduling activities
Maintaining accurate records and customer information
Reviewing documentation and checking information for accuracy
Liaising with customers and internal colleagues to ensure timely updates
Managing your own portfolio of customer accounts and enquiries
Supporting wider business projects and operational activities
Upholding confidentiality and maintaining professional standards at all times

About You
The successful candidate will be a highly organised and proactive administrator with excellent customer service skills and the ability to manage multiple priorities within a fast-paced environment.
You will ideally have:

Previous experience in a busy administration, customer service or office support role
A professional and confident telephone manner
Excellent communication skills, both written and verbal
Strong organisational and time-management abilities
The ability to multitask and prioritise a varied workload
High levels of accuracy and attention to detail
Strong IT skills including Microsoft Office applications
A positive, flexible and team-focused approach

What's on Offer?

Salary from £28,000 depending on experience
Monday to Friday 8am - 4pm
25 days holiday plus bank holidays
Additional day off for your birthday
Company pension scheme
Private healthcare after probation
Ongoing training and professional development
Genuine progression opportunities within a growing business
Supportive and friendly team environment
Stable and expanding organisation with long-term career prospects

Apply NowThis vacancy is available immediately, with the client keen to interview and secure a candidate for an August or September start. If you are an experienced administrator seeking a new opportunity within a growing business that values its employees and offers future career progression, we'd love to hear from you.Apply today through Hays Business Support to be considered for this confidential opportunity.

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