Customer Support & Administration Coordinator – Tendering (6 Month FTC)

Siemens • Permanent • Hebburn, Tyne and Wear, England, United Kingdom • 1w ago

Are you highly organised, detail-oriented, and passionate about delivering excellent customer service?

This role offers an excellent gateway into the engineering industry for individuals from customer service, administration, sales support, retail, hospitality, or other customer-focused backgrounds. No engineering qualifications or technical experience are required . If you're organised, proactive, and enjoy building relationships with customers, we'll provide the training needed to help you succeed.

You'd be joining the Tendering and Customer Support team within the Electrification and Automation business, part of Siemens Smart Infrastructure. This team plays a key role in supporting customers by managing quotations, processing orders, coordinating repairs, and ensuring enquiries are handled efficiently from start to finish. You'll gain valuable exposure to the engineering industry while developing an understanding of our products, services, and tendering processes.

Siemens Smart Infrastructure provides the technologies and services that help customers safely distribute and administer electrical power, working with organisations across industry, infrastructure, and commercial environments to improve efficiency, reliability, and sustainability.

Please note that this vacancy is a 6-month fixed-term contract.

K ey Responsibilities

Prepare, review, and submit quotations in response to customer enquiries and tender requests.
Process customer orders accurately and efficiently through company systems.
Build and maintain positive relationships with customers, acting as a key point of contact for enquiries and support.
Respond promptly to customer queries and provide regular updates on quotations, orders, and repairs.
Provide basic product and service information, working with specialist technical teams when additional support is required.
Coordinate repair requests from initial enquiry through to completion, scheduling engineer visits and ensuring timely resolution.
Maintain accurate records of customer interactions, quotations, orders, repairs, and correspondence.

What we're looking for

A proactive, positive, and customer-focused attitude .
Experience in a customer-facing role.
Strong organisational skills and the ability to coordinat e multiple priorities.
Excellent verbal and written communication skills.
Confidence speaking with customers and resolving queries.
Ability to mana ge customer expectations in a firm, professional, and courteous manner.
A high level of attention to detail and accuracy.
Good working knowledge of Microsoft 365 applications, particularly Excel, Outlook and Word.

What can we offer?

Flexibility that works for you - Enjoy flexible working arrangements that support a healthy work-life balance and help you thrive both inside and outside of work.
A career that grows with you - Access structured development opportunities, learning resources, and the chance to explore a wide range of career paths across Siemens.
Make a real difference - Play a role in supporting customers and helping deliver solutions that power industry, infrastructure, and a more sustainable future.
Supportive and inclusive culture - Join a collaborative team where your contribution is valued, your wellbeing matters, and you'll be supported to succeed.
Great rewards and benefits - Benefit from an annual bonus, 26 days' holiday plus bank holidays, the option to buy or sell up to 5 days, and a pension scheme with employer contributions of up to 10%.

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world-because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.

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