Customer Service Advisor – Online Marketplaces / Order Support

1-year fixed-term contract

Location: Near Stoke-on-Trent (Staffordshire) – commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent

UP to £26,000 and excellent benefits to join an established and expanding business.

An exciting new role for a customer service and e-commerce professional; an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Customer Service Advisor to deliver a first-class customer experience across its website and major online platforms.

If you enjoy problem-solving, supporting customers, and working in a fast-paced digital environment, this role offers stability, variety and long-term progression.

What You’ll Be Doing

Handling customer enquiries across e-commerce marketplaces (company website + Amazon/eBay-style platforms)
Responding via telephone, email and webchat
Managing customer accounts, updating details and placing manual orders
Working closely with 3PL partners to ensure orders are picked, packed and delivered on time
Managing returns and liaising with internal Quality and Product teams
Investigating delayed or lost deliveries with couriers and logistics partners
Identifying recurring issues and suggesting improvements to product listings and website content
Collaborating with internal teams (including Marketing) to support campaigns and maintain brand consistency

What We’re Looking For

Strong customer service experience (B2C, retail, call centre or e-commerce ideal)
Excellent communication and listening skills
Confident and professional telephone manner
Strong IT skills and ability to learn new systems quickly
Good working knowledge of Microsoft Office, especially spreadsheets
Calm under pressure with strong organisation and prioritisation
Customer-focused, solutions-driven and able to make sound decisions

Location / Commutable From

Stoke-on-Trent, Newcastle-under-Lyme, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding Staffordshire villages.

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