Village Administration Manager

Anchor • Temporary • Eastleigh, Hampshire, England, United Kingdom • 2h ago

Location: Bishopstoke Park, Bishopstoke
Job Type: 12-month fixed term contract | 37.5 Hours
Salary: £32,334 per annum

We're looking for an experienced Village Administration Manager to join our retirement village team at Bishopstoke Park.

This is a key leadership role responsible for delivering a high-quality administration service and ensuring an excellent experience for residents, colleagues and visitors. Working closely with the General Manager and wider management team, you'll help ensure the smooth day-to-day running of the village while maintaining high standards of service, compliance and resident satisfaction.

What you'll be doing

Lead and manage the Reception, Administration and Driving teams, delivering a professional and welcoming service.
Deputise for the General Manager and undertake Duty Manager responsibilities as required.
Oversee resident move-ins, inductions and leasehold administration processes.
Monitor resident feedback, complaints and compliments, identifying opportunities to improve services.
Support resident wellbeing, liaising with families, healthcare professionals and external agencies where required.
Assist with budgets, service charge accounts and financial processes, working closely with Finance colleagues.
Ensure compliance with GDPR and DBS requirements and relevant legislation.
Build strong relationships with residents, relatives and colleagues, helping to create a positive village community.

What you'll bring

Experience working within a housing, leasehold, hospitality or retirement living environment.
Previous experience managing teams and administrative functions.
Strong organisational, financial and people management skills.
Excellent communication and relationship-building abilities.
A proactive, customer-focused approach with a passion and tenacity for delivering exceptional service.
Ability to balance empathy and compassion with professional boundaries.
Able to complete an enhanced DBS check.

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