Customer Care Expert

Adecco • Permanent • Ipswich, Suffolk, England, United Kingdom • £32.64k / year • 2d ago

Customer Care Advisor - Ipswich - £32,000

Our client, a leading name in their industry are currently looking to recruit for their Customer Care team. This is a brilliant company with clear progression opportunities looking for people with excellent customer service skills to look after their Hire and Service desks!

Salary: £32,000

Hours: 07:30am-17:00pm (Monday-Friday)

Benefits: 23 Days holiday + Bank Holidays, Birthday day off, Enhanced Maternity/Paternity leave, Cycle to work scheme and much more!

The role:

Operating within the Customer Care team you will be responding to incoming calls and emails from customers, advising them on the companies products and services.
Process orders on the companies in house system.
Liaise with internal departments like sales and transport to arrange smooth and timely delivery to customers.
Manage customer accounts and maintain customer relationships, escalating any issues to Management.
Take incoming calls relating to breakdowns, log jobs on the system and insure they are actioned in line with agreed SLA requirements.

What are we looking for?

Previous office based Customer Service experience.
Excellent levels of service and communication skills.
Ability to work under pressure, to KPI's and within timelines.
Confident and positive approach and an excellent team player.

Join a dynamic and supportive team committed to providing excellent customer service. Apply today to take the next step in your career as a Customer Service Advisor with our client.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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