Customer Service Apprentice

Hayley Dexis • Temporary • Grays, Thurrock, England, United Kingdom • £16.64k / year • 6h ago

Job Type: Apprenticeship

Location: West Thurrock

Hours: 40 hours per week

Apprenticeship wage & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

We’re excited to offer a brilliant opportunity for a Customer Service Apprentice working within a busy and supportive branch environment.

About the role:

As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:

Trade Counter – supporting and serving customers face-to-face
Internal Sales / Office – handling calls, emails, and customer enquiries
Warehouse Operations – understanding stock, order fulfilment, and logistics

This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.

You’ll learn how to:

Communicate confidently with customers and colleagues
Handle enquiries, orders and problem-solving effectively
Use internal systems and processes
Deliver a high standard of customer service in a fast-paced environment

Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.

About the Apprenticeship

Apprenticeship in Customer Service (Level 2 or 3 depending on experience)
Duration: typically, 16 months
Study and coursework completed during working hours
Regular support from a training provider and your manager

What we’re looking for in our Apprentice:

What We’re Looking For

A genuine interest in customer service and building a career
Enthusiastic & motivated
Good communication skills (verbal and written)
GCSEs (or equivalent) in English and Maths
Basic IT skills (including Microsoft Office)
Strong attention to detail and logical thinking
Well-presented and professional approach
Able to travel to and work locally

No prior experience is required—just the right attitude and commitment to learning.

What you’ll get in return:

Apprenticeship salary from £16,640
From 23 days annual leave (plus public/bank holidays)
Uniform and PPE provided
Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

Initial screening
Online Assessment
Microsoft Teams interview with our Early Careers team
Face to face interview
Decision outcome

We’ll close this role on Sunday 30 August, but may do so earlier if we receive strong interest so don’t miss out.

A final note...

Not sure you tick every box? Please don’t let that stop you from applying.

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at (url removed)

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