Customer Service Gateline Assistant - Cheltenham Station

Adecco • Temporary • Cheltenham, Gloucestershire, England, United Kingdom • £13.45 - £15.26 / hour • 3d ago

Customer Service Gateline Assistant - Cheltenham Station

Our Customer Service Gateline Assistants provide a first-class service to passengers while ensuring their safety at all times.

Location: Cheltenham Station
Contract: Immediate start, ongoing temporary role
Pay:

£13.45 per hour initially
£15.26 per hour after submission of 12 timesheets

Hours:

Ad hoc shifts offered on a weekly basis
Varied 5 - 8-hour shifts between 05:45 and 19:00
Typically 1-2 shifts per week
Zero-hours contract

Please note: Due to the early start time of 05:AM, applicants must be local to Cheltenham or have access to reliable transport to arrive on time. This role would particularly suit someone seeking part-time, flexible work.

Key Responsibilities

Deliver excellent customer service to all passengers.
Manage passenger flow and queues through the station.
Check tickets and ensure passengers are travelling with a valid ticket.
Direct customers to the correct train and platform.
Operate ticket gates safely and effectively.
Support customers requiring additional assistance.
Report incidents and contribute to maintaining a safe station environment.
Identify ticket irregularities and refer them to Revenue Protection colleagues.
Provide a friendly, professional, and approachable presence within the station.

Requirements

Excellent verbal and written English skills.
Previous customer service experience.
Ability to pass a DBS check.
Willingness to adhere to Adecco Rail's Drug and Alcohol Policy.
Smart, professional appearance and commitment to uniform standards.
Physically fit and comfortable standing for extended periods throughout a shift.

This is an excellent opportunity for a reliable and customer-focused individual looking for flexible, part-time work within the rail industry.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

You may also be interested in these jobs

HIAB Class 2 Driver

Travail Employment Group • Permanent • Cheltenham, Gloucestershire, England, United Kingdom • 4d ago

Other

Class 2 Driver HIAB We are looking for a reliable HIAB Class 2 Driver Job Details: Location: Bourton On The Water Working Days: Monday to Friday Occasional Saturdays ( 1 in 3) Permanent role Requirements: Valid HGV Class...

4d ago

Apply

QSHE Director

Michael Page • Permanent • Stroud, Gloucestershire, England, United Kingdom • £70k - £90k / year • 2w ago

Other

We are seeking an experienced QSHE Director to provide strategic leadership across Quality, Environment, Health and Safety within a complex manufacturing and supply chain environment. This role is responsible for driving...

2w ago

Apply

Customer Service Advisor

Jackie Kerr Recruitment • Temporary • Cirencester, Gloucestershire, England, United Kingdom • £13.11 / hour • 6h ago

Customer Services

Customer Service Advisor Fairford £13.11 per hour Our client based in Fairford is looking for a Customer Service Advisor to join their friendly and growing team. This is an excellent opportunity for someone who enjoys wo...

6h ago

Apply

Accounts Assistant

Jonathan Lee Recruitment Ltd • Permanent • Worcester, Worcestershire, England, United Kingdom • £32k - £35k / year • 6h ago

Administration

Ready to take your next step in finance within the construction and site supplies sector? If strong attention to detail, confidence with numbers, and a proactive approach to problem-solving are your strengths, this Accou...

6h ago

Apply

Warehouse Operative

Jackie Kerr Recruitment • Temporary • Cirencester, Gloucestershire, England, United Kingdom • £13.11 / hour • 2d ago

Warehouse & Driving

Warehouse Operative Fairford £13.11 per hour Our well-established client based in Fairford is looking for a Warehouse Operative to join their fast-growing team! This is an exciting opportunity to become part of a dyna...

2d ago

Apply

Get more jobs like this

Create a free job alert