Property Administrator

Rehability UK Support Services Ltd • Permanent • Birmingham, West Midlands, England, United Kingdom • £25k / year • 1d ago

About the Role

Ezzi is seeking a highly organised and customer-focused Property Administrator to support the day-to-day administration of our property portfolio. This role is responsible for handling enquiries from tenants and landlords, coordinating maintenance and compliance, managing documentation, and ensuring all property-related administration is completed accurately and efficiently.

The ideal candidate will be an excellent communicator with strong organisational skills, capable of managing multiple tasks in a fast-paced environment while delivering outstanding customer service.

Key Responsibilities

Answer incoming calls, emails, and messages from tenants, landlords, and contractors.
Act as the first point of contact, triaging maintenance issues and directing enquiries to the appropriate team or contractor.
Coordinate and book repairs, inspections, compliance visits, and contractor appointments.
Monitor and update maintenance jobs, ensuring timely completion and keeping all parties informed.
Handle tenant and landlord complaints professionally and ensure they are logged, monitored, and resolved promptly.
Maintain accurate property records and update internal systems.
Manage property compliance by monitoring expiry dates and arranging required certificates, including:
- Gas Safety Certificates
- Electrical Installation Condition Reports (EICR)
- Energy Performance Certificates (EPC)
- Smoke and Carbon Monoxide Alarm compliance
- Other statutory property compliance requirements
Ensure all compliance documentation is received, recorded, and filed correctly.
Liaise with landlords, tenants, contractors, and utility providers as required.
Support the wider property team with general administrative duties.
Assist with organising schedules, appointments, and property inspections.
Participate in an on-call rota to assist with emergency property issues outside normal working hours, where required.

Skills & Experience

Previous experience in an administrative or customer service role (property experience is desirable but not essential).

Excellent telephone manner and written communication skills.

Strong organisational and time-management skills with the ability to prioritise workload.

Good attention to detail and accuracy.

Confident using Microsoft Office database or property management systems.

Ability to remain calm and professional when handling complaints or urgent issues.

Ability to work independently as well as part of a team.

Personal Attributes

Friendly, professional, and approachable.

Highly organised and proactive.

Excellent problem-solving skills.

Customer-focused with a positive attitude.

Reliable and able to manage confidential information appropriately.

Flexible and willing to support the team when needed.

What We Offer

Competitive salary.
Full training and ongoing support.
Opportunities for career development.
Friendly and supportive working environment.
Company pension and other benefits (where applicable).
On-call allowance (where applicable).

You may also be interested in these jobs

Part Time Administrator

Michael Page • Permanent • Birmingham, West Midlands, England, United Kingdom • £30k - £40k / year • 15h ago

Administration

Part Time Administrator working for an accountancy firm in Birmingham. This role is 4 days per week with flexible working hours to suit you. Client Details My client is an accountancy firm based in Birmingham near the ci...

15h ago

Apply

IFA Administrator

Bell Cornwall Recruitment • Permanent • Sutton Coldfield, West Midlands, England, United Kingdom • £28k - £35k / year • 15h ago

Administration

IFA Administrator Sutton Coldfield (Office based) £28,000 to 35,000 depending on experience Ref: JC/BCR/32442a Bell Cornwall Recruitment are currently searching for an experienced IFA administrator or an administrator wi...

15h ago

Apply

Social Media Administrator

Perfect Placement • Permanent • Halesowen, West Midlands, England, United Kingdom • £28k - £34k / year • 1d ago

Administration

We are representing a well-established dealership in Halesowen, West Midlands, seeking a highly skilled and motivated Social Media Administrator. This is an excellent opportunity for a Service Advisor / Administrators or...

1d ago

Apply

Payroll Administrator

CY Executive Resourcing • Temporary • Kidderminster, Worcestershire, England, United Kingdom • £25k - £27k / year • 1d ago

Administration

We are recruiting on behalf of our client for a Payroll Administrator to join their Finance team. This is an excellent opportunity for a detail-oriented and organised professional looking to develop their career within p...

1d ago

Apply

Finance Administrator

Harvey Beric Associates • Permanent • Lichfield, Staffordshire, England, United Kingdom • 1d ago

Administration

Financial Control Administrator Job Type: Full-time | Permanent Start or Grow Your Career in Finance Are you looking for an exciting opportunity to develop your career within finance? Whether you have recently graduated...

1d ago

Apply

Get more jobs like this

Create a free job alert