Customer Service Advisor

Berry Recruitment • Temporary • Dudley, West Midlands, England, United Kingdom • £13.45 - £18.90 / hour • 1d ago

Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham.

12 month Fixed Term Contract. Can lead to a permanent position for the right candidates.

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

Handling inbound and outbound calls, emails, and customer enquiries
Completing transactions and maintaining accurate digital and manual records
Managing daily workloads to meet deadlines
Escalating non-routine queries appropriately
Collaborating with team members to support overall performance
Providing general administrative support
Ensuring compliance with internal controls and audit requirements

What We're Looking For

Candidates from all customer service backgrounds
Strong communication and interpersonal skills
Proven ability to work effectively in a team or structured environment
Good organisational and time management skills
Excellent attention to detail and accuracy
Commitment to delivering high-quality customer service

Shifts: 8:00-11:30am starts to 16:00-20:00pm finishes (37.5 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on Business needs.

£13.45 per hour rising to £13.57 per hour after 12 weeks plus overtime.

Vouchers awarded for star performance and Free tea and coffee available onsite

For further details, please forward your CV or call (phone number removed).

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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