Customer Service Advisor

Recruit4staff LTD • Permanent • Wrexham, Wrexham, Wales, United Kingdom • £26.50k / year • 3d ago

Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham

Job Details:

Pay: £26,500 per annum (depending on experience)
Hours of Work: Monday to Friday 8.30 am to 5.00 pm | Potential need to work a Saturday (around 1 in 8) if needed (Paid at x1.5 rate)
Duration: Permanent
Benefits: Free parking, 20 Days holiday + Bank Holidays (increases by 1 day per year worked, up to 23 days)

Job Role: The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records.

Essential Skills, Experience, or Qualifications:

Previous customer service experience
Experience working with customer complaints and problem-solving
Good MS Office literacy

Advantageous Skills, Experience, or Qualifications

Confident communicator
Able to cope under pressure in a call handling environment

Commutable From: Wrexham, Chester, Denbighshire

Similar Job Titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager

For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

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