Customer Service Coordinator

TWC Home Improvements • Permanent • Swindon, Swindon, England, United Kingdom • £25k / year • 2d ago

TWC HOME GROUP

Customer Service Coordinator

Join the team keeping our customers informed, reassured and looked after

Reports to: Operations Manager

Department: Installation Office

Hours: Monday–Friday, 8:00am–4:00pm

Location: Headlands Grove Trading Estate, SN2 7JQ

Salary & Package: £25,000 per annum + holidays. Full training provided.

About the Role

TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on — from the moment their installation is booked, right through to aftercare. You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after.

What You'll Be Doing

Customer Communication

Call customers ahead of installation to talk them through what will happen on the day.
Explain arrival times, site preparation and what to expect.
Answer questions and keep customers reassured throughout.

Aftercare

Call customers after installation to check they're happy.
Log any concerns and arrange prompt follow-up.
Encourage happy customers to leave a review.

Service & Remedial Management

Take service calls and work out what's needed to put things right.
Raise service reports and order any parts required.
Track remedial jobs through to completion.

Scheduling & Logistics

Manage service engineers' diaries and book appointments efficiently.
Confirm and rearrange appointments as needed.
Make sure engineers have everything they need before heading out.

Reception & Office Support

Answer incoming calls and direct them to the right person.
Take accurate messages and monitor the inbox.
Support the Installation Office with day-to-day admin.
Help keep schedules and customer records up to date.

What We're Looking For

Essential

A friendly, professional telephone manner.
Strong organisational skills and attention to detail.
Comfortable multitasking in a busy office.
Good computer literacy.
A calm, problem-solving approach.
Previous customer service experience.

Desirable

Experience in windows, doors or home improvements.
Experience scheduling engineers or installation teams.
Understanding of warranty or remedial processes.
Experience using a CRM system.

Interested in joining TWC Home Group?

Apply now with your latest CV

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

You may also be interested in these jobs

People Advisor- Employee Relations

HR Dept- Agile Recruitment Service • Permanent • Swindon, Swindon, England, United Kingdom • £35k - £40k / year • 2w ago

Work from Home Premium-Ad Verified-Ad

Location: Swindon with occasional travel to client sites Reports to: Managing Director/Head of HR Consultancy Salary: £35K - £40k DOE Holiday: 25 days + BH Benefits: Professional Development Opportunities, Health Cash Pl...

2w ago

Apply

Senior People Advisor- Employee RElations

HR Dept- Agile Recruitment Service • Permanent • Swindon, Swindon, England, United Kingdom • £40k - £45k / year • 2w ago

Work from Home Premium-Ad Verified-Ad

Location: Swindon/Consideration of hybrid working after successful completion of probation Reports to: Head of HR Consultancy/MD Salary: £40K to £45K DOE Benefits: Comprehensive benefits package including professional de...

2w ago

Apply

Health & Safety Administrator

First Base • Permanent • Cirencester, Gloucestershire, England, United Kingdom • £30k - £33k / year • 3h ago

Work from Home

Health & Safety Administrator Location: Cirencester Salary: £30,000 - £33,000 per annum Hours: Full Time, 37.5 hours per week Hybrid Working: 2-3 days working from home Our client is looking for an organised and proa...

3h ago

Apply

Marketing Manager

Reed Specialist Recruitment • Permanent • Melksham, Wiltshire, England, United Kingdom • £40k - £55k / year • 2d ago

Work from Home

Marketing Manager Melksham, Wiltshire (Hybrid Working) £40,000 - £55,000 Our client is a successful and growing consumer products business supplying retailers across the UK, USA and international markets. They are seekin...

2d ago

Apply

Cleaner (6am - 2pm)

Berry Recruitment • Permanent • Witney, Oxfordshire, England, United Kingdom • £12.71 / hour • 2d ago

Work from Home

Temporary to Permanent Cleaner (06:00 - 14:00) Location: Witney, OX29 0YL Salary: £12.71 per hour Hours : Monday to Friday 06:00 - 14:00 Excellent local employer & conditions - ongoing work Key Responsibilities Skirt...

2d ago

Apply

Get more jobs like this

Create a free job alert