Customer Service/Planner

Berry Recruitment • Permanent • Bicester, Oxfordshire, England, United Kingdom • £29k - £31k / year • 2d ago

Berry Recruitment are NOW hiring for a committed and motivated Customer Service/Planner Administrator to work for a small, family-feel company with a great supportive culture and strong team-focused environment. This organisation is based in a small village near Bicester, Oxfordshire, and you will be joining a new team that has been built this year due to growth.

Commutable from: Thame, Haddenham, Bicester and Aylesbury.

Role: Customer Service/Planner
Salary: £29,000 - £32,000 per annum
Location: Bicester, Oxfordshire
Hours: Monday to Friday - Office Based

Key Responsibilities of the Customer Service/Planner:

Comfortable and confident talking on the phone to internal and external people.
Excellent time management - responding quickly and effectively to client queries/general emails.
Responsible for managing a busy shared inbox as well as your own personal inbox.
Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
Prioritising important works to ensure the SLAs are met which have been set by the client.
Consistently updating in-house system.
Raising various jobs and purchase orders daily.
Working as a team to complete various daily tasks.
Form and maintain working relationships with work colleagues, account managers, engineers and clients.

About you:

Must have access to your own transportation due to the location.
Great organisational and time management skills.
Confident and comfortable communicating over the phone with internal and external parties.
Strong written communication skills for responding to emails.
Excellent communication skills with the ability to convey technical information clearly to non-technical users.
Ability to form and maintain professional relationships with colleagues, account managers, engineers, and clients.
Ability to work effectively as part of a team to complete daily tasks.

Great attention to detail.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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