Charity Operations Administrator

Search • Temporary • Stirling, Stirling, Scotland, United Kingdom • £32k - £36k / year • 2d ago

Charity Operations Administrator
Based in Stirling | fully office-based role
Full-Time role | 9:00am to 5:00pm | Monday to Friday
Fixed-Term Contract until end of March 2027
Salary up to £35,000 + benefits (depending on experience)

Search Consultancy are delighted to be working exclusively with a leading Charity business based in Stirling to recruit this new role into their team on a fixed-term basis for 8 months, until the end of March 2027.

The successful candidate will be responsible for providing in-depth support on a number of fundraising projects.

Duties involved in this role will include:
* Support the promotion and delivery of charity's fundraising projects
* Setting up specific fundraising drives using the platform admin system, ensuring accuracy and readiness for launch
* Manage and fundraising website and admin portal, including updating content
* Overseeing the day-to-day running of active campaigns, monitoring registrations, participant activity and system performance
* Act as first point of contact for the project inbox, responding to participant enquiries and resolving issues in a timely manner
* Liaising with the external web developer to report, track and resolve technical issues, ensuring effective communication and timely fixes
* Manage invoicing processes including reviewing requests, issuing invoices and supporting payment queries (including Stripe and invoice-based payments)
* Investigate payment issues, ensuring a high level of customer service is maintained
* Maintain accurate administrative records relating to challenges, participants and transactions
* Work collaboratively with the Income Generation and Communications teams to support delivery timelines and participant experience
* Build and maintain effective working relationships with internal colleagues and external contacts
* Various other fundraising & administration duties as required

In order to be considered for this role your skills and experience should include:
* Previous experience within a Charitable/Third Sector organisation & prior experience in the running & management of fundraising activities
* Solid IT skills including Microsoft Office, with the ability to pick up new systems quickly as you will be fully responsible for systems upkeep on the fundraising side
* Excellent organisation skills with the ability to prioritise & manage your workload effectively
* The ability to work on your own initiative and seek out tasks to support with on occasions when your desk isn't busy

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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