Administrator - Customer Service

AJR Management Ltd • Permanent • Burton-on-Trent, Staffordshire, England, United Kingdom • £26.25k / year • 16h ago

Join a friendly, customer-focused team where your attention to detail and excellent service make a real difference. If you're organised, confident using Excel and enjoy helping customers, we'd love to hear from you.

Administrator - Customer Service Burton upon Trent

* Full Time, Permanent * Must be based with 20miles of the office * £26,250 per annum * Monday to Fridays 9:00am - 5:00pm

Please note: you must be authorised to work in the UK

AJR Management Ltd is a specialist utility management company, providing end-to-end utility solutions for housebuilders, housing associations and developers across the UK. The business prides itself on delivering a high-quality service, ensuring a smooth transition of utility accounts for customers while building long-term relationships with clients.

As an Administrator - Customer Service, you will be the main point of contact for a portfolio of clients and their customers, supporting the administration of utility account handovers and resolving customer queries. This is a varied role requiring excellent customer service skills, strong attention to detail and good Excel knowledge, alongside the ability to manage multiple tasks in a fast-paced office environment.

What you'll do:

* Deliver outstanding customer service via telephone and email. * Process customer and client information accurately using internal systems. * Manage utility account handovers and tenancy information. * Build strong working relationships with clients and key stakeholders. * Liaise with customers to resolve utility-related queries and complaints. * Work with utility suppliers to ensure customer accounts are set up correctly. * Maintain accurate records and resolve data discrepancies. * Prioritise workload to meet deadlines while maintaining a high level of accuracy.

What you'll need:

* Previous customer service experience. * Excellent communication skills, both written and verbal. * Strong administration and organisational skills. * Good working knowledge of Microsoft Office, particularly Excel. * Excellent attention to detail and a high level of accuracy. * Ability to build positive relationships with customers and colleagues. * Confident working independently and as part of a team. * GCSE English and Maths (or equivalent). * A proactive, organised and professional approach to work.

If you're an organised administrator with excellent customer service skills, strong Excel ability and a keen eye for detail, this is an excellent opportunity to join a successful and supportive organisation where your contribution will be valued. Apply today to take the next step in your career.

How to Apply:

If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies, please.

Other suitable skills and experience includes Customer Service Administrator, Customer Support Administrator, Client Services Administrator, Office Administrator, Customer Service Coordinator, Administration Assistant, Service Administrator, Client Support Executive, Customer Experience Administrator, Data Administrator, Sales Support Administrator, Operations Administrator.

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