Customer Experience Associate

Team Jobs - Commercial • Permanent • Poole, Bournemouth and Christchurch and Poole, England, United Kingdom • £30.50k / year • 13h ago

Customer Experience Associate

Location: Poole
Salary: £29,000 - £30,500
Job Type: Full-time, Permanent

We're recruiting for a Customer Experience Associate to join a busy customer service team based in Poole. This is a fantastic opportunity for someone who enjoys delivering exceptional customer service, solving problems, and building strong customer relationships in a fast-paced office environment.

The Role

You'll be the first point of contact for customers, handling a variety of enquiries while ensuring every interaction is professional, efficient, and customer-focused. You'll work closely with internal teams to resolve queries, manage orders, and provide an outstanding customer experience.

Key Responsibilities

Handle inbound and outbound customer calls and emails.
Manage customer enquiries, orders, deliveries, returns, and complaints.
Update and maintain accurate customer records within the CRM system.
Liaise with internal departments to resolve customer queries.
Monitor customer orders and provide regular updates.
Proactively identify opportunities to improve the customer experience.
Produce accurate documentation and maintain system records.
Support the wider customer service team with day-to-day operations.

About You

We're looking for someone with:

Previous experience in a customer service or customer experience role.
Excellent communication and relationship-building skills.
Strong organisational skills and attention to detail.
Experience using CRM systems and Microsoft Office.
A proactive approach with excellent problem-solving abilities.
The ability to prioritise workloads and work effectively in a busy environment.
A positive, team-focused attitude with a passion for delivering outstanding customer service.

Benefits

30 days holiday (including bank holidays)
Monthly bonus scheme
Company sick pay
LinkedIn Learning
Free onsite parking
Employee Assistance Programme
Cycle to Work scheme
Company events and additional employee benefits

TJCOM

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