Customer Service Associate

Talent Guardian • Permanent • Poole, Bournemouth and Christchurch and Poole, England, United Kingdom • £29k - £30.50k / year • 1d ago

Location: Poole
Salary: £29,000–£30,500
Hours: Monday to Friday, 8:00am–5:00pm
Contract: Permanent, full-time
Working arrangement: Office-based

Talent Guardian is recruiting for an experienced Customer Experience Associate to join a busy, fast-paced customer service team in Poole.

This role is ideal for someone who takes pride in delivering excellent service, enjoys building strong customer relationships and can confidently resolve queries while identifying opportunities to support sales and business growth.

What you’ll be doing

Managing inbound and outbound customer calls.
Responding to customer queries relating to orders, deliveries, proof of delivery, returns and back orders.
Logging calls, emails, actions and customer information accurately within the CRM system.
Recording and resolving customer complaints professionally and efficiently.
Proactively managing customer accounts and providing regular updates.
Processing order documentation and customer amendments.
Reviewing customer data and order information to provide clear, meaningful updates.
Liaising with Purchasing, Logistics and other internal teams to resolve queries.
Using internal systems and carrier websites to investigate delivery issues.
Identifying opportunities to maximise sales and revenue while maintaining excellent customer relationships.

What we’re looking for

Previous experience in customer service, customer experience or account management.
Confident and professional telephone manner.
Strong written and verbal communication skills.
A proactive approach with the ability to anticipate customer needs.
Experience using CRM and order-management systems.
Good attention to detail and accurate record-keeping skills.
The ability to interpret customer and order data.
A calm, solutions-focused approach to complaints and challenging queries.
An energetic team player who enjoys working in a collaborative environment.

The company You’ll be joining a forward-thinking global solutions provider with an excellent reputation for customer service. The open-plan Poole office offers a supportive and collaborative environment where employees are encouraged to contribute ideas and make a genuine impact.

If you’re passionate about creating exceptional customer experiences and would like to join a growing business, we’d love to hear from you.

You may also be interested in these jobs

Customer Service Team Lead

Team Jobs - Commercial • Permanent • Poole, Bournemouth and Christchurch and Poole, England, United Kingdom • £34k / year • 1d ago

Customer Services

Customer Service Team Lead Location: Poole,Dorset Salary: £34,000 per annum Hours: 37.5 hours per week Are you an experienced customer service leader with a passion for delivering exceptional customer experiences while d...

1d ago

Apply

Customer Service Executive

Team Jobs - Commercial • Permanent • Bournemouth, Bournemouth and Christchurch and Poole, England, United Kingdom • £28k - £31k / year • 2d ago

Customer Services

Customer Service Executive Location: Bournemouth Salary: £28,000 to £31,000 per annum Job Type: Full Time | Permanent About the Role TeamJobs are recruiting for a Customer Service Executive to join a well established and...

2d ago

Apply

Customer Service Advisor

Office Angels • Temporary • Bournemouth, Bournemouth and Christchurch and Poole, England, United Kingdom • £12.82 / hour • 2d ago

Customer Services Premium-Ad

Customer Service Advisor The rewards £26,250 per year + Excellent Benefits Impactful Work: Be a part of an organisation that shapes minds and futures Supportive Environment: Work alongside a dedicated team that values co...

2d ago

Apply

Sales & Customer Service Administrator

Adecco • Permanent • Dorchester, Dorset, England, United Kingdom • £26k - £35k / year • 3d ago

Customer Services

Sales & Customer Service Administrator We are looking for a motivated and customer-focused Sales & Customer Service Administrator to join our busy team. This is a fast-paced role that combines customer service, s...

3d ago

Apply

Casual Security Officer - Winfrith

Staffline • Permanent • Dorchester, Dorset, England, United Kingdom • £14.88 / hour • 3d ago

Customer Services

We are currently recruiting for a Casual Security Officer to join the G4S team, working for a well-known site in Winfrith, Dorchester. Contract Information: Pay Rate: £14.88 per hour Hours: Casual 12-hour per week positi...

3d ago

Apply

Get more jobs like this

Create a free job alert