Customer Advisor

Plus One Recruitment • Permanent • Banbury, Oxfordshire, England, United Kingdom • 5d ago

Job Title: Customer Advisor
Location: Near Banbury (Own transport essential due to rural location)
Hours: Monday to Sunday, 9:00am – 5:00pm (rotational shifts)
Salary: £27,000 - £28,000

Do you genuinely enjoy helping people when they need it most?

We're looking for someone who is naturally empathetic, patient and compassionate, someone who takes the time to listen, understands that every customer has their own circumstances, and is committed to providing outstanding support.

This isn't a sales role. It's about being a reassuring voice for people who may be dealing with sensitive healthcare needs. You'll be the first point of contact, guiding customers through the process, answering questions, taking payments securely over the phone and ensuring every interaction leaves them feeling listened to, supported and valued. You must be someone who understands the importance of GDPR and maintaining customer confidentiality.

If you've worked in a people-focused environment and you are genuinely caring, empathetic and compassionate, apply today!

Duties & Responsibilities

Handle customer orders and general enquiries via telephone and email
Handling sensitive personal and medical information in line with GDPR and company procedures.
Listening carefully to understand each customers individual needs and providing a caring, professional service.
Process orders accurately while maintaining compliant records using internal systems
Support customers with product availability queries and escalate issues to relevant departments when required
Taking secure payments over the telephone.
Work collaboratively with departments to resolve customer issues efficiently
Follow Standard Operating Procedures (SOPs) and maintain company standards at all times
Identify opportunities to support product growth and enhance customer experience
Participate in team meetings, training sessions, and company initiatives
Maintain high standards of health & safety, security, communication, and day-to-day administration

Education & Skills Required

Previous experience within a customer-facing or customer service role
Excellent communication skills with a professional and confident telephone manner
Strong organisational skills with excellent attention to detail
Comfortable using computer systems and handling administrative tasks accurately
Ability to manage sensitive information with discretion and professionalism
Flexible approach to working hours, including weekend rota shifts
Own transport required due to the office location
Previous experience within regulated environments would be advantageous

Additional Information

Monday – Sunday 9am – 5pm rotational shifts (1 day every other weekend)
Free onsite parking
Pension Scheme
Company events
Healthcare plans

If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team.
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or email (url removed)

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