Customer Service Advisor

Huntress • Permanent • Pitlochry, Perth and Kinross, Scotland, United Kingdom • £27k - £28k / year • 3w ago

Customer Service Advisor
Location: Cambuslang - G72 7EL
Salary: £27,000 - £28,000 per annum
Job Type: Full-time | Temp to Permanent

Are you passionate about delivering outstanding customer service and building lasting relationships? We're looking for a friendly, proactive Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang.

This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and making a real difference. If you're looking for a role where no two days are the same and there's genuine opportunity to secure a permanent position, we'd love to hear from you.

What you'll be doing

Acting as the first point of contact for customer enquiries via phone, email and online channels.
Providing accurate information and resolving customer queries efficiently.
Building strong relationships with customers and ensuring an exceptional customer experience.
Maintaining accurate customer records and updating internal systems.
Escalating complex issues when required and seeing them through to resolution.
Supporting customer onboarding and account management activities.
Working closely with colleagues across the business to deliver the best possible service.
Identifying ways to improve processes and enhance the customer journey.

What we're looking for

Previous experience in a customer service, contact centre or customer advisor role.
Excellent communication and relationship-building skills.
A calm, professional approach with strong problem-solving abilities.
The ability to prioritise workloads in a fast-paced environment.
Strong organisational skills and attention to detail.
Confident using Microsoft Office and CRM/customer management systems.
A positive attitude and a genuine passion for helping customers.

What's in it for you?

Salary of£27,000 - £28,000 per annum
Temp-to-permanent opportunity with long-term career prospects.
Full training and ongoing development.
Generous holiday allowance.
Friendly, supportive team environment.
The opportunity to develop your career within a well-established organisation.

If you enjoy delivering exceptional customer service and are looking for your next opportunity in a collaborative and rewarding environment, we'd love to hear from you. Apply today!

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